Sharon F. Email & Phone Number

Seattle, Wa, Us

✦ Support project and program leads, monitor, track, and maintain program deliverables, key dependencies and milestones. ✦ Facilitated weekly sprint meetings to enhance team collaboration and improve project delivery.✦ Monitor project scope through routine reporting and data manage change control process. ✦ Manage project risk and issue management plans and strategies.✦ Maintain project templates, processes, and documentation. ✦ Collaborate across project, business, and technology teams to ensure activities progress according to schedule and maintain program documentation.

Bellevue, Washington, United States

✦ Contributed to the Last Mile Property Damage (LMPD) organization, focusing on incident management and driver safety initiatives for Amazon’s Last Mile delivery network. ✦ Conducted over 50 high-judgment investigations annually, ensuring informed decision-making and actions to enhance customer experience post-incidents.✦ Reviewed and monitored dashboards for property damage or incident claims, overseeing processes from investigation initiation to final decision, handling up to 20 cases per week.✦ Adhered strictly to Standard Operating Procedures (SOPs) for incident handling, leveraging multiple tools to conduct complex investigations and decision-making.

Lynnwood, Washington, United States

✦ Provided exceptional customer service for 25-30 clients each week, scheduling appointments on behalf of senior staff.✦ Provided operational and administrative support for 4 executive staff and employees.✦ Managed accounts payables and receivables, reconciling monthly statements for submission to financial team.✦ Created invoices and purchase orders for clients, promoting accuracy of financial data and processing payments.