Sharon Glodé Email & Phone Number

Englewood, Co, Us

San Francisco, California, Us

As the VP of Global Partner Account Success, I drive our Customer Success strategy via Partners. We compliment traditional Partner Ecosystem Enablement with high touch, prioritized development journeys and strategic coaching engagements designed to help our largest global Partners to grow their practices (credentials / capacity), deliver implementation success, proactively mitigate risk, and expand the Salesforce footprint together.

San Francisco, California, Us

As VP of Customer Success for Quip, I lead a CSG organization spanning implementation, architecture, success management, support, education & training functions. Oversight of 5500 customers and $120M AOV (by year-end), with 30% YOY growth. Drove a strategic “land and expand” success motion focused on delivering proven use case value across account & opportunity planning, as well as other Sales planning areas, via Salesforce data integration for strategic customers such as Amazon, Cisco, Apple and JPMC.

San Francisco, California, Us

As RVP of our High Tech Strategic accounts in the West region, I lead a team of Success Professionals who are helping our largest, most complex customers to transform and meet the demands of today's business and consumer markets. I am passionate about helping our customers to discover how the Salesforce platform can help them to accelerate growth and deliver tangible business value.Wins in Role: - Managing a portfolio of $195M in AOV across 12 key accounts; 8 direct reports - Leading a team who sourced/influenced $20M+in add-on business (during the pandemic year)- BOLDforce Executive Sponsor (Denver Hub) - Black Organization for Leadership and Development- Mentoring 15 mentees as of 2020 - Global Method Lead for Inclusion (CSG Success) - Success Executive Certification Nominee; two-time CXO Competition Winner (Youd Andrews)- Graduate of the Advancing Women Executives 2020 Program Cohort

San Francisco, California, Us

As RVP of our Small Business Essentials and SMB West portfolios, I worked to define our success strategy for the product and the customer segments, as well as to lead our success teams in pursuit of wild success for every SMB customer. I am passionate about bringing my experience from Sales, Success Management, and CSG Marketing & Adoption together to drive wild success for our smallest customers. Wins in Role: - Managed 60K+ accounts (8 direct reports) with less than 19% attrition and greater than 83% adoption by year-end - Exceeded all scorecard targets

San Francisco, California, Us

The Journey Strategy team is part of the larger CSG Adoption & Growth organization and as Senior Director of Journey Strategy, I am focused on building data triggered, insight driven customer journeys - designed to target & inspire specific customers with the right resources to realize business value, on the customer’s terms. I partner with our field teams to lead and drive the personal engagement strategy where needed with customers to achieve greater success and growth. We enable our field teams to support and expand journey consumption, driving amazing results for our customers. Key Responsibilities: • Developing the journey roadmap, in partnership with our field and Product teams; driving the strategy & providing execution oversight for a team of 10+ • Connecting key stakeholders across Product, CSG, Marketing & Legal, codeveloping business cases to support journey investment & aligning impact metrics • Delivering 20+ journeys to market in FY19 to date • Delivering the risk intervention strategy using both in-app triggers and field engagement strategies by role • “Selling” of our vision, creation of compelling content, messaging and visual presentations that help our Sales & CSG teams understand, communicate, and successfully position our journeys and with customers • Managing all operational elements required for success including: ◦ Definition & build of success KPIs to drive results optimization ◦ Development of test & learn tactics ◦ Coordination of both on and off shore technical teams to prioritize, size & slot ◦ Full implementation lifecycle management including change enablement

San Francisco, California, Us

San Francisco, California, Us

As the Senior Manager in charge of Executive Sponsorship programs at salesforce.com, I drove consolidated initiatives around how Salesforce.com executive sponsors engage with our customers. I designed & deployed a company wide framework of sponsor alignment for the overall relationship with the account, strategic opportunities, service initiatives, account planning & special projects and customer events. Key to the role was building close relationships with executives, accounts teams, operations and customers for life members and customers that participate in executive sponsorship initiatives. Key Responsibilities: • Build out the end to end executive sponsorship program, consolidate stand alone programs and collaborate with core programs that leverage executive champions in all areas • Review data and manage assignment of executive sponsors to top customers • Work with executive stakeholders to align with company priorities • Define process and execute plan to automate supporting processes & measurement tools• Recruit, on-board & coach executive sponsors• Work with internal end users in Sales and CFL, identifying and implementing program enhancements to bring maximum value to customer base • Implement executive listening post/survey and feedback loop to lines of business• Maintain short and long term road map, to streamline sponsorship across all areas and programs • Drive Executive Sponsorship program including training, materials development, sponsor alignment, and management reporting • Partner with Strategy & Operations to deliver quarterly program analytics and success metrics• Develop and deliver change management planning in support of new processes and frameworks

San Francisco, California, Us

The Portfolio Lead (PL) leads a team that makes every customer in his or her portfolio successful and committed to Salesforce. As the West Region Portfolio Lead (10+ Success Account Manager direct reports & 500+ accounts), it was my responsibility to drive post-sales customer success leveraging internal resources to address customer satisfaction, adoption or renewal issues within their portfolio; resulting in clear accountability and consistent service and one face to the customer. I was responsible for customer revenue including several of our largest and most high profile customers through both renewal and add on growth. Responsibilities: • Build a high-performing team that embodies the Salesforce values focused on making every customer successful• Focus on customer intimacy – deliver business impact and innovation to a customer’s business by truly understanding our customers’ key business issues and opportunities.• Build and nurture C-level relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.• Create evangelists by listening to customers closely and delighting them with our user experience and service. • Collect feedback to provide our Development organization with product enhancement information.• Ensure customer issues are resolved quickly, leveraging resources from across the company as needed.• Work closely with the Sales organizations to develop and execute growth plans to drive Enterprise License Agreements.• Manage operational components for renewals, customer satisfaction, premier support engagement, partner engagements and customer adoption metrics.• Provide executive project oversight and client communication.• Hire world class talent and manage performance to ensure career growth opportunities.• Secure customer renewals, lowering attrition rates, increasing customer adoption and P&L metrics around sales bookings and utilization.

Monroe, Louisiana , Us

Director of Sales Advocacy and Customer Retention:• Focused on data analysis, program development, and cross-functional action planning • Execution of pilot programs, overall strategy, and technology delivery in support of sales enablement and retention goals Based in Broomfield, CO.

Chesterfield, Mo, Us

Responsibilities: • Working with clients and Amdocs teams to develop and deliver business and technical solutions to client satisfaction• Development and cultivation of client relationships, project plans and resources• Development of client deliverables on-time and to the satisfaction of the client• Management of issue identification and resolution lifecycle • RFP process execution, SOW development, presentations & proposals to potential clients• Monitor engagement team performance, and provide feedback to clients and onsite teams for optimization• Transfer of knowledge during program transitions; planning & enablement for client teams• Monitoring and directing others to act in accordance with company initiatives, processes and methodology

Dublin 2, Ie

Mba, Management Information Systems

Bs, Marketing