Sharon H Email & Phone Number

Uxbridge, Greater London, Gb

giffgaff is a mobile virtual network operator (MVNO) in the UKProduct leadership for a suite of 3 products that provide the foundations of the mobile service - Enabled an increase of £20 million revenue and 140k net adds by replacing legacy solutions (without impacting the 5 million customers) - Reduced annual operating costs by £100k per year by switching to a cheaper data storage technology and file archive solution- Reduced customer service agents escalations to 3rd Line Support by 75% and increased the first contact resolution rate & customer satisfaction score by automating the verification of charges for mobile usage- Reduced time to fix critical vulnerabilities from 16 days to 1 day by automating detection of vulnerabilities

Uxbridge, Greater London, Gb

Cloud native product manager- Unlocked a £5 Million revenue gain and enhanced business intelligence by launching giffgaff’s first event streaming solution that emits 500 million events per day- Achieved on-going regulatory compliance (SOX, PSD2 and financial audits) by automating effective controls and evidence capture

Diverse experience with over 14 years of back to back contracts with top UK and international brandsLed on predominantly zero to one products in eCommerce, telecommunications and financial services, e.g:- Online shop for T-Mobile UK, Epson Europe, Telefonica (O2), Home Retail Group (Argos)- Current account switching service for Voca- Sports market management product for IG Group- CRM sales solution for Which?

Uxbridge, Greater London, Gb

Implemented strategic alignment and oversight of the portfolio of products, programmes and projects and a product led approach within the organisationEvolved the product function leading to a 33% increase in delivery:- Pioneered use of Product OKRs and product management frameworks leading to 80% work alignment to strategic outcomes- Grew the product function from 4 to 9 product teams- Up-skilled the Product Managers via a Community of Practice and coachingTransformed portfolio management & governance to provide 100% coverage of progress towards strategic outcomes: - Spearheaded an OKR driven governance framework for 5 strategic initiatives with focus on priorities, confidence, projects and health - Developed the monthly, quarterly and annual portfolio review resulting in timely decisions for costs, risks, dependencies, conflicts and resourcingDelivered 3 key strategic projects leading to increases in revenue, +250k net adds in one year, and reducing risk for the company (e.g. new payment provider, PCI DSS compliance, refurbished phones)Managed and grew a team of BAs, Product Managers, Project Managers and Programme Managers from 2 to 15 people

Uxbridge, Greater London, Gb

Broadened giffgaff’s product offerings and reduced regulatory riskEnabled the company to negotiate expansion into 2 separate international markets by determining the processes and functionality to set up a giffgaff in those markets Increased loan uptake 15% by integrating a retail loan productEnhanced PCI DSS compliance by delivering a change management process, ITIL tooling and education; and adding user privileged access to tools used by customer service agentsFacilitated assessment of 5 strategic initiatives by collaborating with stakeholders using product vision boards

Amsterdam, Nl

Working on the EMEAR-wide Processes & Systems Alignment / Transformation Project to elicit & elaborate the as-is and to-be processes and high level solution design proposals for CRM processes.

Milton Keynes, Gb

Requirements capture and elaboration on the Argos eCommerce Platform.

Amsterdam, Nl

Working on an eCommerce platform consolidation project over EMEAR, migrating countries from ATG to a bespoke PHP system.

London, Greater London, Gb

Lead analyst for a CRM platform renewal programme that delivered a customer service agent Order Capture system.

Reading, England, Gb

Zero to one product for giffgaff (a start up company) as a lead business analyst, leading 3 analystsElaborating the functionality of the eCommerce MVNO website, working with the Telefonica offshore agile development team and the on-site test team.

Bellevue, Wa, Us

Leading a team of business and systems analysts for a bespoke eCommerce site for the T-Mobile UK

London, Gb

Vocalink is the UK clearing house for Direct Debits & Credits and a payment services companyLead and Functional Authority on the elaborating the Messaging Services that support Direct Debit and Direct Credit Clearing: ADDACS, AWACS, & AUDDIS.Full project lifecycle experience on a new automated inter-bank messaging service to facilitate the transfer of Direct Debits and Standing Orders between banks marketed in the UK as the Current Account Switching ServiceBeing the project functional authority for all phases of the project, i.e. owner of the project requirements and analysis artefact set, and communication thereof to internal and external parties, e.g. architecture teams, member bank representatives, service delivery teams, in-house and offshore development teamsLeading 6 analysts, i.e. detailing work-packages, peer reviewing artefacts, ensuring quality assurance, facilitating their ability to complete their tasks, running brainstorming sessions / topic discussions / use case workshops / formal review sessions, and knowledge dissemination

London, Gb

IG Index offers financial and sports spread betting, Foreign Exchange and CFD tradingResponsible for the requirements, development support and testing of an intranet site for the management of sports markets, from project inception to maintenanceProviding analysis effort on in-house Back Office trading systems business wide projects, e.g. new account types and new payment methods

London, London, Gb

fish4 runs three market-leading services to help consumers find cars, homes and jobs in the UKResponsible for the analysis and design of the business Internet directory, online payments integration, and assisting with an iteration of the cars and lettings sites

Earthport provided cross-border payment services to banks and businesses.Working on a eWallet zero to 1 product, with responsibility for the complex fee sharing structure and solution across merchant acquirers, introducers and ACHs.

Detroit, Mi, Us

Compuware UK Professional Services is the consultancy division of this international products and services firmProgressed from developer to chief designer and team leader within 3 yearsAssignments for: - BT Syntegra: airline cargo handling system. Leading a team of designers, developers and testers (11 people) to successfully deliver a set of packages within the application - CHEP: Global pallet stock management application - Barclays Bank: Exposure management system - BT Syncordia Solutions: Business process remodelling and workflow automation - SHL: Online Personnel Assessment system - onefootball.com: Web server configuration and WAP technologies research - Dixons: Rapid development of a web retail demonstration & client presentation - Ernst & Young: Personnel Systems shell script systems analysis, design and documentation