Sharon Hicks Email & Phone Number

United States

Chicago, Il 60620

Provide direct assistance to patrons with basic information regarding use of library materials, equipment, and services.Maintain and cultivate contact with parents and other family members, the public, schools, teachers, library branches, local youth organizations, library associations, and other professional organizations. Coordinate daily activities of staff and teen volunteers.Initiate, plan, and conduct a variety of programs and activities to encourage the use of the library by young adults between the ages of 12 and 18, including but not limited to films and special events, reading clubs, and school and community outreach.

Assist teachers in integrating technology successfully into their classroom and curriculum to improve student achievement, motivation, and provide new teaching and learning opportunities; Design and deliver the technology instruction to students in grades K through 5; Created a school website, school videos and presentations for various school events;Perform daily maintenance, troubleshooting and repairs on Apple and Windows computers, iPads, peripherals and other school technology.

Supported the administrative needs of the Apple Genius Bar, Geniuses and Genius Room. Managed parts receipt, tracking and distribution process; addressed Loss Prevention issues; Processed outgoing and incoming computer repairs including verifying successful repairs, repair confirmations, customer contact and updating case notes; Assessed and ordered parts as needed; was intimately aware of inventory levels and order replacement consumables as needed; Communicated with customers regarding repair status; Attended to customer service issues as needed; Managed service forms; verifying all forms were signed with appropriate attachments, and performed monthly storage and Genius Room organization; Managed end of month/new month paperwork prep; Managed customer pick up process for all completed repairs; Performed customer check-outs as needed; Maintained and ordered tools and other office supplies.

Greater Chicago Area

Provided library media services for a large public school with a diverse student population;Responsible for the daily operation of a large library media center;Responsible for new acquisitions, evaluating donations, weeding of library materials and collection development;Promoted reading and library services and programs using book displays, bulletin boards, book talks, literature circles, brochures and the school website;Mastered Follett Destiny computerized, web-based library and textbook management programDeveloped and taught a library and information literacy skills curriculum in coordination classroom teachers and curriculum;Incorporated the use of databases and the Internet into the curriculum and library services;Provided reference and research services for students, staff and school community;Trained student and community library volunteers;Designed and maintained school website, library blogCoordinated bi-annual book fairs with Scholastic and local independent booksellers Coordinated extracurricular and after school reading and library programs for students and the school community;Organized and coached students who participated in Battle of the Books, Louder Than A Bomb poetry slam, Adobe Youth Voices creative media program.

Greater Chicago Area

Provided library media services for a urban public school with a diverse student population;Responsible for the daily operation of a large library media center;Responsible for new acquisitions, evaluating donations, weeding of library materials and collection development;Promoted reading and library services and programs using book displays, bulletin boards, book talks, literature circles, brochures and the school website;Mastered Follett Destiny computerized, web-based library and textbook management programDeveloped and taught a library and information literacy skills curriculum in coordination classroom teachers and curriculum;Incorporated the use of databases and the Internet into the curriculum and library services;Provided reference and research services for students, staff and school community;Trained student and community library volunteers;Designed and maintained school website, library blogCoordinated bi-annual book fairs with Scholastic and local independent booksellers Coordinated extracurricular and after school reading and library programs for students and the school community;Organized and coached students who participated in Battle of the Books, Louder Than A Bomb poetry slam, Adobe Youth Voices creative media program.

Supported customers by processing purchase, mail and catalog order, repair, refund and return transactions at registers, promoting and selling memberships, responding to product, membership and REI service questions, general inquiries, customer feedback and other REI services, collected payment for goods, made change and distributed receipts, provide customers with product, membership and service information, identified, researched, and resolved customer issues, performed unique transactions such as special orders, Outdoor School sign-ups, special ticket sales, and store mail-outs, processed damaged goods according to store policy, maintained customer and employee hold and work areas by keeping the areas clean, stocked and organized.

M.S, Library And Information Science

B.S, Education

Graduated with honors – Magna Cum Laude

Language Arts, Social Science, Library Media Specialist