Sharon Lum Email & Phone Number

Singapore

Stephenson Harwood (Singapore) Alliance

Working in the support department and reporting to the Office Manager. Reception:- Calls answering and message taking- Greeting of internal and external clients and ensure they are well-taken care of during meetings- Ensuring that all meeting and conference rooms are neat and tidy for the next meeting- Effective knowledge and use of telephone, conference.

Indika Capital Pte Ltd (Singapore)

• Manage Front Desk, office and meeting rooms
• Handling telephone calls and emails
• Preparing expense claims for department
• Providing administrative support to department and Head Office
• Handling incoming and outgoing mails and couriers
• Managing requisitions for office supplies

Four Seasons Hotel Singapore

• Assisting a team of Catering & Conference Service managers concurrently with daily duties
• Preparing proposals and contracts for clients
• Handling queries from telephone calls and emails
• Qualify potential clients and make function room bookings
• Keying in banquet event orders and issuing to respective departments
• Preparing monthly expense reports for Catering & Conference Service Managers

Four Seasons Hotel Singapore

• Handle guest queries
• Arrange transfer pick up
• Airline / Hotel / Restaurant reservations
• Plan tour itinerary for guests
• Knowledge on places of interests
• Assisted guests with courier services

Four Seasons Hotel Singapore

• Handled guests' registration, arrival and departure
• Managed Check-in & Check-out of guest rooms
• Processed guest room billings
• Coordinate with Housekeeping department for guest rooms

Four Seasons Hotel Singapore

• Handled incoming phone calls through the Hotel's main switchboard and redirecting calls to the specific departments and in-house guests
• Handled callers' enquiries related to the Hotel
• Assisted guests with troubleshooting of their in-room telephone systems
• Handled messages from caller to guests
• Managed the inventory of the telephone spare parts

• Distribution of meal and drink services to Economy & Business class passengers
• Handled passengers' ad hoc requests for Immigration, Baggage, etc.
• Assisted passengers with in-flight entertainment
• Ensure inflight safety and first-aid equipments onboard
• Providing assistance to passengers with special needs (eg. Elderly, Children travelling alone)
• Reassure passengers during turbulence and direct/instruct passengers in case of emergency evacuation