Ensure clients receive exceptional service while business sales goals are supported. Working directly with clients to develop and implement client service strategies all the while providing a positive experience for all clients. • Support and deliver Managed Print Services deployments and solutions to customers.• Build and maintain productive relationship with customers, external vendors, and internal employees. • Act as main point of contact for customers regarding potential business issues.

Manage registrar duties, including instructors’ schedules and educational calendar development, order courseware. Maintain database and submit class survey evaluations, run reports • Process background checks for new employees. Create new user email accounts • Travel arrangements for instructors, expense tracking

• Support the learning and development needs of end-users with tracking, management and scheduling of training courses onsite and/or virtually. Facilitate WebEx training sessions. Highly organized and very detailed-oriented • Assisting with onboarding of new hires assigning required training • Experience working with ISOtrain and SumTotal LMS systems, SalesForce, eLert Registrations. Upload courses and other eLearning content into the Learning Management System (SumTotal) • Create and close out class rosters. Generate a variety of reports from the LMS summarizing training activity • Communicate and market course offerings to employee population. Provide onsite logistical support. Maintain and manage training room facilities, including processing training room requests. Procure and organize training materials and supplies • Act as a mentor, coach, and trainer for new team members while assisting with other administrative tasks as needed including scheduling and document management, course registrations and other related questions.

• Manage product web readiness to ensure that products are configurable, quotable, and orderable on Oracle's eCommerce web properties • Brand development -- worked to define and manage eCommerce product data quality and consistency • Ensure product content consistency in alignment with web publishing presentation standards

• Coordinate the implementation and delivery of marketing programs and strategies to promote products on web storefronts • Consult with product marketing for eCommerce product data • Validate hardware configuration modeling setups and appearance of product content displayed

• Expert knowledge in building and maintaining large commercial eCommerce web sites • Drove projects and product announcements through the release process from a user interface content perspective and assigning resources as required • Led and supported the design and development of innovative web technology competitively leveraging Sun's presence and influence on Sun Store while keeping with standards, integrity and performance