Reporting directly to the Director of Transformation & Digital, I was a member of the senior leadership team accountable for the shaping, prioritisation & delivery of key strategic digital transformational and change initiates on behalf of C-Level Executives.Providing leadership to large scale, complex global transformation initiatives - typically enabled by technology platforms, my responsibilities included building and maintaining relationships with senior stakeholder, definition, design, mobilisation & delivery of enterprise programmes, partnering with business leaders, system integrators & external consulting firms to maximise and deliver tangible business valueAlso responsible for championing and driving cultural shift across the enterprise to digital, Agile ways of working and value-based planning. Mentor and coach.Key successes include:Automated Legal Contracting: Optimisation and automation of intelligent legal contracting process. Digitisation of legal contract repositories into single version of truth. Digital Marketing & Sales: Targeted, personalised marketing & lead generation. Embedding data driven marketing approach and culture across Vodafone Business group and global markets. Order Assurance & Fulfilment: Digitally connecting Sell & Build domains. Automation of sales orders through to fulfilment enabling zero touch processingCustomer & Service Operations: Channel shift to self-serve through optimisation of customer experience, automation of repeatable processes and AI/data driven decisioning.

Managed a portfolio of strategic initiatives across a range of operational areas including Online & Digital, Marketing & Retail Business case development & tracking. Reporting to C-level investment board.

Independent Customer Experience Consultant. Assisting British gas to mature their CX expertise by embedding a culture of CX first across all channels. Responsible for the end-to-end Omnichannel customer experience.

Independent Programme Manager & Advisor. Providing consulting and advisory services for automation and consolidation of multiple legacy platforms onto a new CRM platform. Responsible for design, planning & mobilisation of transformation programme.