Sara Harper Email & Phone Number

● Crafted social media posts to increase engagement● Created monthly broadcast emails and blog posts to generate leads● Designed landing pages for various market verticals● Added and edited contacts through Zoho CRM● Edited content on websites through WordPress● Photographed architectural spaces for variety of marketing needs

● Crafted digital email ad campaigns through Constant Contact to generate leads● Created brand standards for consistence throughout the company● Researched contact information for the sales team to generate leads

● Responsible for leading all internal training of new staff● Contributed toward the company’s third award● Achieved customer satisfaction through duplicating typeface,layout and matching colors for customer retention● Optimized productivity by creating templates for various print jobs

● Grew sales by $400,000 through typography and distribution of targeted promotional campaigns● Reduced contracts and promotional item costs by 45% through negotiating pricing and quantities● Expanded social media following by 48% through creation of posts

Salem, Nh

● Streamlined existing sales documents through typography and self-taught CAD programs● Corrected companies’ website content by proofreading and keeping content relevant● Gained social media following by 45% through engaging posts● Crafted digital email ad campaigns through Robly and increased sales by 30%

Nashua, Nh

• Level one support center trouble shooting o Created tickets for customer’s inquires

Manchester, New Hampshire

• Worked in multiple systems/databases, read documents to determine when to terminate accounts and deciphering requests• Learned Comcast proprietary in-house database, billing and contract system platforms to achieve account termination

Newton, Ma

● Handled 100 tickets in Dell Kace by responding to information technology inquiry● Supported campus-wide events’ audio and visual set up and break down● Answered help desk phones to resolve clients’ computer or technical issues, resulting in less down time and higher satisfaction rates● Organized anti-virus and malware scans and worked on infected computers to protect campus internet security● Diagnosed, recommended and implemented IT repair by isolating harmful programs and… Show more ● Handled 100 tickets in Dell Kace by responding to information technology inquiry● Supported campus-wide events’ audio and visual set up and break down● Answered help desk phones to resolve clients’ computer or technical issues, resulting in less down time and higher satisfaction rates● Organized anti-virus and malware scans and worked on infected computers to protect campus internet security● Diagnosed, recommended and implemented IT repair by isolating harmful programs and reinstalling beneficial ones● Completed WiFi connectivity issues by troubleshooting on students’ computers● Supported loaner laptop program and maintained security by re-imaging all computers Show less

Newton, Ma

● One-on-one mentor to approximately 4-12 students weekly to increase their mathematics skills● Provided answers to students' questions about Microsoft Office Word and Excel● Created social media posts to increase awareness level of Academic Achievement Center

Newton, Ma

• Managed closely staff of two by scheduling and spearheading meetings to designand create Lasell University yearbook• Spearheaded meetings for all staff members to go over their duties and ensure their deadlines• Oversaw 120 pages of layout and design content through Walsworth• Established strict deadlines to ensure timely production• Photographed campus events and other photography needs to place in yearbook

Newton, Ma

Member of Graphic Design League to provide service in helping POLISHED Magazine in layout design

Bachelor'S Degree, Communication/Creative Advertising, 3.8/4.0

Activities and Societies: IT Help Desk Worker, Math Tutor, The Lamp Yearbook (Co-Editor and Section Editor), Graphic Design League.

Associate Of Science (As), General Studies

Activities and Societies: Phi Theta Kappa Honor Society, Hall Council, Campus Activities Board Graduated with membership of Phi Theta.