Sharron Zhang Email & Phone Number

• Received the Brilliants Basics award for Quarter 2 (February 2021 - April 2021)
• Strong focus on ensuring every customer interaction is personal to create that long lasting relationship
• Being detail-oriented on every call to profile a customer’s account to provide helpful banking advice after resolving customer’s initial need and following compliance on every call to ensure customers leave with.
• Responsible for meeting organization’s expectations by using a scorecard and preparing for biweekly meetings with team manager to reflect on performance and how to improve
• Prior to every shift, read emails on updates in procedures or known system issues, review procedures, and check scorecard to be prepared for every shift

Vaughan, Ontario, Canada

• Prioritized creating a “third place” for every partner and customer that comes into the store
• Proactively listen and connect with the customer to provide a positive experience
• Analyzed store metrics and created a plan to improve those targets on a week-to-week basis
• Used LATTE Model: Listen, Apologize, Take action, Thank the customer, and Explain the solution to resolve customer concerns/complaints
• Continuously coached partners on roles and routines to ensure consistency
• Used store resources to encourage the team to meet various targets set by store manager

Toronto, Ontario, Canada

• Seasonal Position at Canadian National Exhibition and Part-time at the Oakville location
• Handle transactions, balancing a float and maintaining safe with enough change
• Created job posting for vacancies, aid in onboarding and training of new employees
• Created content for Instagram, Facebook to help promote re-occurring deals and holiday promotions. That resulted in an increase of foot traction by 10%
• Basic Payroll using Payroll Calculator and Excel

Vaughan Mills Shopping Centre

• Use in-depth knowledge of products to help and communicate with customers.
• Perform cash, credit, and debit transactions
• Give them advice while assisting them in the fitting room

Yorkdale Shopping Centre

• Serve food or beverages to customers in the take-out counter of the restaurant as well as bring guests to their table and introduced new items or daily specials
• Receive payment by cash, credit cards or debit cards and issue receipts, refunds, or change
• Balance receipts and payments in cash register

Toronto, Ontario

• Being the trainer, coach, role model and the expert to a team in a fast-paced environment
• Ensuring that every customer is served with great hospitality, fast service, and receives hot and fresh food
• Trained new employees
• Assisted managers with some of their paper work
• Received payment by cash, credit or debit cards, and issued receipts, refunds, or change to customers
• Balanced receipts and payments in cash registers

Bachelor Of Commerce - Bcom, Human Resources Management

Human Resources Management

General Arts And Science, Liberal Arts And Sciences/Liberal Studies