IT Solutions

Logistics Warehousing and 3PL solutions

• Cash Handling, Check, transfer and statement transactions with a balanced or reconciled drawer & search customer account information.• Greet and guide customers in a friendly and professional manner.• Up-sell and redirect special services to appropriate account staff.• Process Electronic funds transfers, track and communicate wire transfers.

• Purchase of Work Stations, Server, Router & Switches.• Designing of Network.• Installation of Server 2008 R2, Windows and MS Office on machines.• Creation of User IDs, Work Groups & Storage Folders.• Implementation of Permissions with secure access.• Implementation of Tunnel, SSH, SMPs and Remote Login.• Implementation of Automatic backup script on Server & Cloud.

One of the top Sales Agent in Canada.Top Sales Agent in 11 out of last 13 months at Calgary Location..Handling customer queries over the phone and through face to face communication.Maintaining good relationship with new and existing customers.Ensuring that needs of customers are met efficiently and effectively.Getting feedback from customers about the services.Keeping close eye on day to day operation.

Managing restaurant operations in terms of staffing and scheduling.Improved customer services by reorganizing services and coaching staff Managing restaurant stocks and supplies.Enable smooth coordination between back-end and front-end activities.Delivered weekly and monthly sales report.

Developed and maintained a staff that provided hospitable , professional service while adhering to policies and business initiatives.Regularly updated computer systems with new pricing.Handling the customers query and issues.Stock and maintain the food storage and order the inventory.

Maintained the front end functionality of website.Participated in the client requirement discussion.Managed permissions of the files and user accounts.Provided guidance to other team members on web development issues.Created logos and banners for website.Identified and corrected software deficiencies.

• Provide initial support, service and assistance of client configuration hardware and supported applications • Installation of hardware and software solutions. PC’s, monitors, servers, hubs, routers, printers, Scanner • Attended various phone calls in helpdesk environment to deliver the customers support .• Collect, organize and maintain a problems and solutions log for use by others .• Provide business systems, network and Internet support to users in response to identified difficulties• Provided technical support remotely/desk side for desktop and other IT functions including moves/adds/changes at the desktop level including install of standard desktop hardware, software, peripherals.

Attended a training program on Network Management at BITS Pilani, Goa Campus which was conducted by Nettech.The operating system and the tool(s) used were: -Red Hat Enterprise Linux 4 (RHEL4).VMWare