Shashank Kumar work email
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Shashank Kumar personal email
A highly motivated individual with a keen eye to details, always looking for challenging problems to solve. Focus on learning and innovation to drive success. Love creating projects from scratch.
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Lead Product ManagerShipsy Jul 2024 - PresentGurugram, Haryana, India -
Senior Product ManagerDehaat Apr 2022 - Jul 2024 -
Product ManagerDehaat Dec 2019 - Mar 2022 -
Product ManagerDelhivery May 2018 - Aug 2019Gurgaon, IndiaResponsible for developing and managing the product roadmap ensuring timely delivery of feature releases in order to expand the C2C business via both online and offline channels - defining product vision and strategies.- Working on the online C2C shipment booking platform to improve customer experience aimed at reducing drop-offs and increasing customer retention.- Launched a panel to enable offline partners like franchise and kiosks to move away from paper-based booking. Improved the order creation time and helped on faster scalability of new partners.Responsible for the development, communication, and launch of products, services and initiatives/features enhancing the customer experience.-Launched an exclusive panel on Delhivery’s website enabling a new channel of communication where customers were provided with the flexibility to select a preferred delivery date and share alternate delivery instructions.-Led the project on Customer Escalation management focusing to improve visibility and average reaction time (reduced by 8 hrs) on the issues/requests registered by customers via multiple channels.(Call Center, SMS, Website) -
Senior Associate (New Ventures)Delhivery Nov 2017 - May 2018Gurgaon, IndiaPart of the core team(four members in total) of the Full Truck Load business responsible for exploring the new business opportunities. Kickstarted the business with the first few clients and scaled up exponentially for the MVP. -
Associate/Senior Associate (Product Systems Integration)Delhivery Jul 2015 - Oct 2017Gurgaon, IndiaSpearheaded the development and launch of Constellation - a new product to expand the reach of last mile network and reduce cost under the Alternate Delivery Strategy Model. Currently, this handles 24% of the LM load. -
Summer InternPowergrid Corporation Of India Ltd May 2014 - Jul 2014Gurgaon, India -
Summer InternshipUniversity Of Southampton May 2013 - Jul 2013Johor, Malaysia
Shashank Kumar Skills
Shashank Kumar Education Details
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Industrial And Product Design
Frequently Asked Questions about Shashank Kumar
What company does Shashank Kumar work for?
Shashank Kumar works for Shipsy
What is Shashank Kumar's role at the current company?
Shashank Kumar's current role is Product Strategy.
What is Shashank Kumar's email address?
Shashank Kumar's email address is sh****@****tion.in
What schools did Shashank Kumar attend?
Shashank Kumar attended Indian Institute Of Technology, Delhi.
What skills is Shashank Kumar known for?
Shashank Kumar has skills like Customer Experience, Data Analysis, Program Management, Microsoft Excel, Supply Chain Management, Stakeholder Management, Elasticsearch, Product Management, Customer Relationship Management, Mysql.
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Shashank Kumar
Bengaluru -
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Shashank Kumar
Bengaluru -
Shashank Kumar
Founder & Digital Growth Strategist | Helping Financial Professionals Elevate Their Credibility And LeadsJamshedpur -
Shashank Kumar
Noida
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