Shashank Sinha Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Delivering Happiness to our customers by enabling them with our products.

Gurugram, Haryana, India

- Planning of pre-sales strategies, positioning in contrast to the competitors and demonstration of the business capabilities in the UCaaS and M365 domain. Bringing in technical & business expertise to help clients strategize their digital transformation journeys.- Respond to RFP / RFI’s. Optimally solution the client requirements keeping cost in mind.- Create winning presentations with respect to the solution.- Deliver the presentation to the client IT stakeholders involved in the RFP / RFI at CxO level.- Bid management and running of large bids by actively coordinating with various service lines, domain, delivery, and account teams.- Content drafting for RFIs - Request for Information (FAQs from the clients, Bid Tracker, Briefing Deck and BCP -Business Continuity Planning)- Work with Sales / Business development teams to identify business opportunities, detail research of the clients and convert prospects to customers

Gurgaon, Haryana, India

Responsibilities:To analyze and evaluate the complex UCC solution design and implementation maintaining the integrity and consistency of the UCC solution. Perform first time right and on time UCC migrations. Support ATP (UAT), Hypercare for said migrations.- Delivered 4 Projects for Teams Direct Routing.- Sonus/Audio Codes Voice Gateway configurations.- Anywhere 365, E911, Non-SBC Site configurations.- SIP/BRI/PRI gateway deployment and support.- Troubleshooting Skype for Business - Enterprise Voice issues related to client, server, polycom phones.

Gurugram, Haryana, India

• Promoted to Senior Support Engineer.• Resolving escalations from L2 engineers in incidents related to SFB, Voice Gateways.• Lead meetings with management (client and internal) providing analytics of issues resolved & overall team development.

Gurgaon, India

• Part of Client - Nestle Globe's - Unified Comms Alpha Operations Team (3 years) handling client/server issues related to Skype for Business/Voice and providing remote support via telephone, email and Skype for Business. Designated as Network Analyst for Nestle.• Understanding and resolving issues in-line with our SLA with customers and partners.• Planning and implementation of simple changes in Lync/SfB environment, patching (iBundle, CU) etc.• Configuring Voice Routing, Dial Plan, PSTN Usage, Route and Trunk Configuration.• Troubleshooting Lync/Skype Server (Using Lync Server Logging Tool)• Handling escalated P1/P2 issues, involved in vendor calls with MSFT/Sonus TAC support.• Update Incident and Change information in customer’s ticketing systemDay to day troubleshooting with Lync:• New SIP ID creation, deletion, modification, Change Management, Federation Request• Presence issues, Web Conferencing, Lync Video Calls, Dial In Conferencing, Polycom login/call forwarding and related issues,• Lync Peer-to-Peer Calls, Auto Attendant, Unified Messaging, Basic IVR, Voicemail, Lync Voice Calls (VoIP)• Mobility using Smartphone (iPhone, Android and Windows phone)Ticketing tools worked on:• HPSM - Service Manager

New Delhi, India

As a project consultant I provide on site deployment and solutions to clients in Office 365.- Provide solutions for mailbox migration from on premises to cloud based services.- Projects Completed : 3- Backup of Existing PST File of 250 User Accounts.- Reconfigured Outlook with Outlook Anywhere Setting and Import Mails from PST File for 50-100 users.- One Drive, Skype for Business and Yammer Configuration on laptops and hand held devices.- Migrated old outlook profile to new one, imported settings like "Manage Rules and Alerts"​ or "Auto Complete Cache" etc.- Assisted other on-site consultants in deploying ADFS Farms to setup Hybrid architecture.

Gurgaon, India

Provided technical support to NA clients on issues related to Office 365 via remote session.Installed and configured Directory Synchronization.Migrated AD user accounts to Office 365 via Dirsync/AAD sync.Experience in troubleshooting errors in Dirsync/AAD Sync.Experience in troubleshooting user accounts/attributes/password synchronization from AD to Office 365.Performed bulk licensing in Office 365 with Azure PowershellAutomated tasks in Active Directory and Office 365 with Windows Powershell and Azure Powershell.Installed and configured Single Sign-on (ADFS 2.0/ ADFS 3.0/ ADFS Proxy)Experience in troubleshooting login related issues in O365 integrated with ADFSRenewed certificates for ADFS and configured various claim rules in ADFSAdded and verifyed a domain in Office 365/AzureExperience troubleshooting user/domain management related issues in Office 365Ticketing tools worked on:• MSSOLVE, CAP (Customer Assistance Portal)