Shashank Arora

Shashank Arora Email and Phone Number

Manager Customer Success @ Zimyo
Gurugram, HR, IN
Shashank Arora's Location
Gurugram, Haryana, India, India
About Shashank Arora

Seasoned professional with 5 years of impactful experience, blending deep expertise in HR and recruitment with a specialized focus on customer success in the HRTech industry. With 2.5 years in HR and recruitment, I developed a strong foundation in understanding client needs and workforce dynamics. Today, I bring that insight into customer success and project implementation, driving meaningful results by fostering strong client partnerships and ensuring seamless project execution.Passionate about HRTech innovation, I’m dedicated to empowering clients with technology that transforms HR operations and boosts productivity. By aligning strategic insights from sales, HR, and customer success, I help businesses achieve sustainable growth and operational excellence. Let's connect to explore transformative opportunities in HR technology!

Shashank Arora's Current Company Details
Zimyo

Zimyo

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Manager Customer Success
Gurugram, HR, IN
Website:
zimyo.com
Employees:
123
Shashank Arora Work Experience Details
  • Zimyo
    Manager Customer Success
    Zimyo
    Gurugram, Hr, In
    View
  • Zimyo
    Assistant Manager - Customer Success
    Zimyo Jul 2024 - Present
    Gurugram, Haryana, India
    - Lead a customer success team to achieve high customer satisfaction through effective issue resolution and proactive client engagement.- Collaborate cross-functionally with sales, product, and support teams to advocate for customer needs and drive product enhancements.- Utilize customer data and feedback to identify trends and develop strategies for improving customer experience and retention.- Conduct regular performance reviews, provide coaching for team development, and manage projects to optimize efficiency and deliver exceptional service.
    View
  • Zimyo
    Senior Executive Customer Success
    Zimyo Feb 2024 - Jul 2024
    Gurugram, Haryana, India
    Strategic Senior Executive in Customer Success, specializing in HRTech innovation. Adept at leading teams to deliver exceptional client outcomes and driving product adoption. Leveraging HR expertise to optimize customer experience and achieve business objectives.
    View
  • Peoplestrong
    Senior Executive Human Resources
    Peoplestrong Feb 2023 - Feb 2024
    Gurugram, Haryana, India
    Managed entire staffing life cycle, collaborating with functional heads for job descriptions and conducting interviews.Implemented efficient recruitment procedures, reducing hiring costs by 18%.Oversaw 2 interns and a junior resource, fostering a positive work environment.Introduced transparent Reward and Recognition programs for employee motivation.Contributed to the development and implementation of human resource policies.Played a key role in performance management tasks.Resolved issues promptly, contributing to high job satisfaction ratings.Worked closely with management to enhance work relationships, morale, productivity, and retention.
    View
  • Advantage Club
    Human Resources Executive
    Advantage Club Mar 2022 - Feb 2023
    Gurugram, Haryana, India
    Spearheaded company-wide talent acquisition processes.Developed strategies for diverse sector placements.Conducted regular town hall meetings for transparent communication.Piloted the implementation of an onboarding tool in the organization.Successfully executed campus drives in 40+ tier 2 and above colleges.Expertly handled employee grievances, ensuring prompt resolution and maintaining a positive workplace environment.
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  • Byju'S
    Recruitment Associate
    Byju'S Sep 2021 - Mar 2022
    Bangalore Urban, Karnataka, India
    Conducting R1 (Video Round) interviews for Sales and Business Development profiles along with data management and necessary formalities. This is an individual contributor role.
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  • Policybazaar.Com
    Executive Sales Associate
    Policybazaar.Com Aug 2018 - Feb 2020
    Gurgaon, Haryana, India
    View

Shashank Arora Education Details

Frequently Asked Questions about Shashank Arora

What company does Shashank Arora work for?

Shashank Arora works for Zimyo

What is Shashank Arora's role at the current company?

Shashank Arora's current role is Manager Customer Success.

What schools did Shashank Arora attend?

Shashank Arora attended Indira Gandhi National Open University, Indira Gandhi National Open University, Indian Institute Of Management Bangalore, Kendriya Vidyalaya.

Who are Shashank Arora's colleagues?

Shashank Arora's colleagues are Akshay Dogra, Pushpendra Sanger, Sapna Silwal, Dipali Mehta, Pooja Singh, Saurabh Jadhao, Deep Kumar.

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