Team charter is to create solutions to measure and improve the quality of information within Amazon’s product catalog to influence the way customers discover and buy products at Amazon. Leading multiple program with a hybrid team of 100+ employees comprising of Program Managers, Operation Managers, Business Analyst and Catalog Specialists based out of different countries

Manage a team of taxonomists who develop taxonomy structures to organize Amazon.in’s extensive product selection for customersExpand and refine data retrieval techniques to utilize our extensive product catalog and make sure products end up in the right place for our customersCoordinate cross-functional projects with a broad range of merchandisers, engineers, designers, and other groupsAnalyze website metrics and customer behavior data to make intelligent decisions on optimizing our taxonomy navigation structures

Built capacity plans for different Customer Service centers that allow us to provide a great customer experience in a cost effective manner. Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.