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Shashank S. is listed as Product Management @Coupang | IIM K ‘14 | BITS Pilani ’10 (Computer Science) | Ex - Amazon, Porter.in, Jio at Coupang, a company with 2635 employees, based in Seoul, South Korea, Korea, Republic Of. AeroLeads shows a matched LinkedIn profile for Shashank S..
Shashank S. previously worked as Group Product Manager at Coupang and Sr. Product Manager Tech, WW Transportation Financial Systems at Amazon. Shashank S. holds Master Of Business Administration (Mba), General Management, Pgdm from Indian Institute Of Management, Kozhikode.
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With 12 years of work experience in software product management, technical product management, and analytical skills, I am a product leader with a passion for solving complex problems and creating innovative solutions. I have a strong background in transportation and e-commerce customer experience, and a proven track record of delivering customer-centric products that drive revenue, efficiency, and retention. I am currently a Sr. Product Manager Tech at Amazon, where I lead the Auditing and payments for WW Transportation Financial Systems team and collaborate with multiple stakeholders across the organization to optimize the financial operations and improve 3P carrier experience working with Amazon.In my previous role as a Senior Product Manager at Amazon, I led the customer notifications and contact reduction charter for WW Returns Customer Experience (RCX), one of the most critical and visible customer-facing areas of Amazon. I reduced annualized 300K+ customer contacts by improving refund timeline accuracy for customer returns, increased additional $23.5 MM revenue by introducing personalized recommendation on returns related emails in FY 2022, and designed and developed a return-less partial replacement offering for Amazon business customers with a potential COGS reducing opportunity of $10.5 MM. I leveraged my software product management, technical product management, and analytical skills to deliver impactful products that enhanced the customer experience and satisfaction.
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A career timeline built from the work history available for this profile.
Seoul, South Korea
Leading Customer Service Intelligence (CSI) to improve user experience across the journey by faster intent detection, proactive communication and faster defect detection by using AI/ML.[Updates soon] Currently working on improving customer experience by using GenAI on multiple customer feedback sources.► Designed and Developed Heuristic (Probabilistic and.
Bengaluru, Karnataka, India
Leading auditing & payment experience products to support financial automation of WW transportation services for carriers with special focus on fraud prevention► Designed & Developed ML based audit group capability for EU & US to autopay $157.9 MM transportation spend► Increased auto-payment by $800 M for Amazon transportation carriers with self-serve.
Hyderabad, Telangana, India
Led customer notifications and contact reduction charter for WW Returns Customer Experience (RCX)► Reduced annualized 300K+ customer contacts by improving refund timeline accuracy for customer returns► Increased additional $23.5 MM revenue by introducing personalized recommendation on returns related emails in FY 2022► Designed & Developed return-less.
Bengaluru, Karnataka, India
Lead the product development for contact reduction, payments and enterprise vertical with a direct reporting of 2+ PMs► Strategized & Build a new product line for corporate customers to manage variable demand via PFE (Porter for Enterprise) ► Grew PFE vertical to 10% of overall firm's revenue within 2 years of launch through multiple product interventions
Bengaluru Area, India
Lead the product development for Enterprise vertical with product lines for supply, demand & customer care► Reduced 59% of Customer Care calls by supply order automation, Fleet app, IVR based solutions & email ticketing► Improved partner payout cycle by 8 days through automation of order approval, advance approval & fare update► Reduced call time by 25%.
Bengaluru Area, India
Product owner of firm’s suit of content delivery solutions to create product lines for clients, sales, and operations team ► Drive competitive differentiation for the company by conceptualizing and developing innovative DOOH solutions ►Automated content delivery, integrated live feeds with displays, and created custom client & Network dashboard with.
Bengaluru Area, India
Led the the design, development, and execution of all the technology tools & automation across verticals. Managed to transform traditional FMCG practices by leveraging IT & Analytics to improve efficiency across sales, supply chain, and production.► Implementation and Execution of Mobile Sales Force Automation product for General Trade Sales Team. Record.
Mumbai Area, India
►Identified & developed requirements of tools to improve network operations for IT and Customer Service Teams ►Designed & Implemented Business processes & E2E SLA/OLA for Customer service operations & connected operations team► Evaluated a long term strategy for network operations based on consumers speculation for next 3 years after launch►Coordinated.
Kozhikode
Elected Member of Placements Committee, IIM Kozhikode► Maintained relationship with over 200 recruiters and ran two placements cycle for over 700 students ► Convinced new recruiters like Vodafone, Accenture, Samsung to recruit from campus for the 1st time
New Delhi Area, India
Design & Development of scalable, sustainable framework which will allow ATS (Amazon Transportation Services) & its partners to evaluate potential talent & onboard delivery associate► Designed & Implemented Associate Sourcing Model with third party vendors for last mile delivery► Conceptualized a sustainable selection model in liaison with various.
Bengaluru Area, India
Unified Communication Deployment Tool► Conceptualized & implemented the latest UI to the upcoming versions of the product.► Product was one of the highest revenue earning project of software team of Cisco - Services.NPS► Designed & Developed the mobile version of the product for Android & Iphone devicesUCDT Macro Tool► Designed & Developed optimization.
Bengaluru Area, India
BITSAA intl. is one of the strongest alumni network of any University. I worked on building & maintaining online portal to ensure regular influx of funds & sharing of information to alumni about college, meets etc. I headed a small team of 3-4 members for maintaining BITSAA online website http://www.bitsaa.org/.
Chennai Area, India
Partner Engineering Dynamics Status Updater► Designed & developed a tool for higher management to monitor performance of employeesLayout Certification Automation Update► Developed a tool to reduce workforce hours to 60% by automating testing of Norton 360
Pilani
BITS ACM is the largest students chapter of ACM International. I was responsible to carry out routine activities of the society & carry forward relationship with parent organization.► Founded ACM BITS Pilani Students Chapter at BITS Pilani, Pilani Campus► Conducted innumerable workshops & guest lectures for students. ► Conducted guest lecture of Dr. Mateo.
Pilani
► Managed events of ACM BITS Pilani Student Chapter.
Other employees you can reach at coupang.com. View company contacts for 2635 employees →
Sangwon Yang
Colleague at CoupangSongpa-gu, Seoul, South Korea, Korea, Republic Of
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YJ
Young Jun Park
Colleague at CoupangSouth Korea, Korea, Republic Of
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연
연희백
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
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CJ
Chris Jihun Cho
Colleague at CoupangSeoul Incheon Metropolitan Area, Korea, Republic Of
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MW
Mandy Weng
Colleague at CoupangTaoyuan City, Taoyuan City, Taiwan, Taiwan, Province Of China
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SB
Sae Bom Choi
Colleague at CoupangSeattle, Washington, United States, United States
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조
조연정
Colleague at CoupangSouth Korea, Korea, Republic Of
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심
심민욱
Colleague at CoupangSeoul Incheon Metropolitan Area, Korea, Republic Of
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BK
Bon Koo
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
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SL
Seunghwa Lee
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
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Activities and Societies: Corporate Relations & Placements Committee, Cricket Team, Economics, Politics & Social Science Society
Activities and Societies: Poetry Club, ACM BITS Pilani Chapter, Cricket Team , ARCD student member, Opera Campus Ambassador
Quick answers generated from the profile data available on this page.
Shashank S. works for Coupang.
Shashank S. is listed as Product Management @Coupang | IIM K ‘14 | BITS Pilani ’10 (Computer Science) | Ex - Amazon, Porter.in, Jio at Coupang.
Shashank S. is based in Seoul, South Korea, Korea, Republic Of while working with Coupang.
Shashank S. has worked for Coupang, Amazon, Porter.In, Vyoma Technologies Pvt Ltd, and Hector Beverages Pvt Ltd.
Shashank S.'s colleagues at Coupang include Sangwon Yang, Young Jun Park, 연희백, Chris Jihun Cho, and Mandy Weng.
You can use AeroLeads to view verified contact signals for Shashank S. at Coupang, including work email, phone, and LinkedIn data when available.
Shashank S. holds Master Of Business Administration (Mba), General Management, Pgdm from Indian Institute Of Management, Kozhikode.
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