• Assisted account managers on answering presales technical questions relating to key partners• Educated account managers on the products and resources to help them become as self-sufficient as possible• Identified tools to increase account manager productivity• Obtained relevant industry certifications and attend approved outside trainings• Attended customer facing events and conference calls to communicate the value add of SolutionStack

• Designed and developed pre-sales material for business proposals and pitches• Conducted meetings with clients by eliciting comprehensive business needs and use cases • Assessed customer requirements to conceptualize and estimate specifications and efforts for development of self-enabling, middle ware applications for the telecommunication and banking domains in Sri Lanka, Singapore and Bangladesh• Documented the specifications for Request for Information(RFI), Request for Proposal(RFP), Software Requirement Specification(SRS) and tenders• Prepared use case, sequence diagrams and data flow diagrams using MS Visio.• Identified UI requirements and created wireframes and prototypes for UI specification.• Conducted gap analysis between applications and stated customer requirements and collaborate with architects and developers to facilitate estimation and solution design processes• Worked closely with UXD, development, QA, and production support teams to communicate, verify, and test the desired functionality changes to meet strict project deadlines• Developed training material and conducted product training for both internal and external teams

• Carried out market analysis on products, pricing and promotions in the category to enable positioning of product offerings through effective marketing mix. • Identified and facilitated segment needs with product solutions & fulfill various product requirements.• Led the product team in order to achieve operational excellence within the department.• Designed and implemented marketing plans products.• Proposed comprehensive road maps for the segment with offers to drive the business effectively.• Evaluated business cases and financial analysis for new product development.• Planned and implemented innovative products in order to achieve objectives set for small screen mobile data and broadband.• Developed new product feature and functionality in partnership with internal & external stakeholders (vendors & suppliers).• Coordinated with Engineering and IT divisions for developing necessary systems & support processes.• Managed product life cycle on post-paid services and carry out analysis on consumer behavior/activity trends.• Kept a continuous track on the performance (sales, revenues, technical) of the product and its platforms.• Trained customer care & sales staff about the products to deliver outstanding service to customers.• Held responsibilty for product related project management.

• Developed new product feature and functionality in partnership with internal & external stakeholders (vendors & suppliers).• Prepared business cases, financial analysis for new product development.• Assisted Engineering and IT divisions for developing necessary systems & support processes for product fulfillment to intermediaries and end customers.• Monitored customer feedback to take corrective measures to maintain continuous improvements on launched products and support systems.• Kept a continuous tracking on the performance (sales, revenues, technical) of the product and its platforms. Supported to carry out marketing communications of products. Provided correct and accurate product information to Finance, Business Planning, Sales & Distribution and Customer Support divisions as and when necessary.