Shasikumar Ramalingam Email & Phone Number

Kajang, My

Malaysia

Leadership & Team Management: - Lead a team of health coaches consists of Clinical Psychologists, Counsellors, Dietitians, Medical Doctors, Pharmacists, Fitness Coaches, Physiotherapist, Financial Advisors and Career Coaches, providing mentorship, training, and performance evaluations to ensure optimal performance.Strategic Planning: - Develop and implement strategic plans for scaling and optimizing digital health coaching programs to meet company goals and objectives.Operational Oversight: - Oversee the daily operations of coaching operations, ensuring seamless service delivery and effective member engagement.Data-Driven Decision Making: - Use data analytics to track member progress, program effectiveness, and operational efficiency, making adjustments as needed to enhance outcomes.Collaboration: - Work closely with product, technology, and care delivery teams to optimize the services delivered and ensure that it aligns with members needs and business goals.Client & Stakeholder Engagement: - Act as 1 of the primary point of contact for key stakeholders, ensuring that members are engaged and satisfied with the digital health coaching services.Program Development: - Design and update health coaching programs to ensure they are evidence-based and meet evolving industry standards.Quality Control & Compliance: - Ensure all coaching programs meet health and wellness industry standards, legal regulations, and company policies.

Malaysia

Team Management:- Oversee the day-to-day operations of the digital fitness coaching team.- Assign and monitor workloads, ensuring coaches are meeting client needs efficiently.- Provide regular feedback and performance evaluations to the coaches.- Resolve conflicts or challenges within the team.Quality Control:- Ensure that all digital coaching programs meet company standards and client expectations.- Review and monitor client progress reports to ensure that goals are being met.- Develop and implement protocols for consistent service delivery across the team.Client Relationship Management:- Act as a point of escalation for client concerns and issues.- Maintain strong client relationships and ensure client satisfaction with the digital services.- Collaborate with coaches to tailor programs to meet specific client needs.Program Development:- Contribute to the development of new digital coaching programs or the enhancement of existing ones.- Stay updated on industry trends and incorporate new fitness and wellness techniques into programs.- Analyze data from digital platforms to identify opportunities for improvement.Training and Development:- Provide ongoing training and support to coaches to help them improve their digital coaching skills.- Mentor coaches in using digital tools and platforms effectively.- Organize workshops, webinars, and team-building activities to enhance team collaboration and skills.Administrative Duties:- Track and report on key performance indicators (KPIs) for both team members and the overall digital fitness program.- Handle scheduling, time management, and task delegation.- Manage resources and any technology needs for the team.Innovation and Strategy:- Explore and integrate new technologies to enhance digital coaching services.- Collaborate with other departments (e.g., marketing, IT) to optimize service delivery and grow the digital coaching program.

Malaysia

- Personalize Coaching Programs: Create customized coaching intervention tailored to an individual’s fitness goals, needs, and limitations. These interventions can be adjusted based on user progress, feedback, or any changes in health conditions.- Remote Coaching and Support: They provide continuous support and feedback through digital platforms, such as the Naluri app or web. - Goal Setting and Progress Tracking: Set specific fitness goals for members, track their progress through metrics such as weight and overall health improvements, and adjust programs as needed.- Basic Sports Nutrition and Lifestyle Advice: Monitor dietary and provide lifestyle guidance to complement exercise routines.

Petaling Jaya, Selangor, Malaysia

- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility- Develop a detailed project plan to monitor and track progress- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques- Report and escalate to management as needed- Manage the relationship with the client and all stakeholders- Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels- Track project performance, specifically to analyze the successful completion of short and long-term goals- Perform other related duties as assigned

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)- Professionally handle high volume of inquiries from clients and customers- Accountable for meeting individual (KPIs) and team goals- Understand and deliver business strategies and improve customer services through the execution of self-service- Continuously identify work process improvements- Communicate to Team Leaders and (or) Manager- Perform office-based administrative duties whenever required- Demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etcREASON FOR LEAVING- Affected by company downsizing a total of 1500 staff due to COVID-19https://skift.com/2020/05/18/bookings-agoda-cuts-1500-workers-in-asia/

Malaysia

- Conduct group fitness exercise programs- Specializing in intermediate corrective exercise, weight management and fat loss, Advance Strength & Muscle Development, advance stability, and advanced mobility & movement- Perform endurance, strength and coordination training- Prepare, customize and conduct a safe and progressive goal based exercise

Selangor, Malaysia

- Conduct 1 to 1 and small group personal training at clients venue- Specializing in general corrective exercise, weight management, and Advance Strength & Muscle Development- Perform general and sports based endurance, hypertrophy, strength and power training- Provide sports and general nutrition and dieting information- Customize a safe and progressive goal based exercise

Selangor, Malaysia

- Conduct 1 to 1 and small group personal training- Specializing in thera band corrective exercises- Perform endurance, hypertrophy, strength and power training- Provide general nutrition and dieting information- Customize a save goal based exercise

Selangor, Malaysia

- Preparing modules for seminar / training session- Preparing Training Needs Analysis- Conduct a motivation / soft skill seminar - Conducting High Level management skills training eg: “Presentation skills for managers”, “Achieving sales through the unconsciously competent way” and many more.- Conduct EQ and IQ based training- Conduct personal one to one life coaching for students- Managing a group of delegates to assist me before, during and after a training session- Preparing a “Success Chart” especially for student after the end of any training session

Kuala Lumpur, Malaysia

- Manage the DTP team to fulfill the company’s marketing needs- Plan marketing campaigns to maximize company profit and minimize costs - Making sure that marketing campaigns function smoothly in both Malaysia and Singapore - Work around the company’s yearly budget to make sure that the percentage of sales achieved through campaigns are always higher compared to the marketing cost- Brief the whole company on the movement of the company based on the marketing campaign- Plan on material preparation execution and campaign execution based on current market flow- Working closely with product manager to make sure that product marketed are compliant to current compliances- Making sure the entire marketing team functions smoothly based on calendar projects- Dealing with vendors for advertising purposesPrevious roles before promoted to this role:Marketing Service Executive - Aug 2008 to Jan 2009(Job Scope same as above)CSR - Outbound Correspondent Specialist (Senior Executive) - May 2007 to July 2008Job Scope:- Make an outbound call to customer that visited MYOB website. - Maintain at least 60 calls per day. - Convert 25% of these prospects to positive leads and convert at least 50% of these leads into successful sale. - Constantly follow up with clients to make sure that all their needs are fulfilled and all their questions are answered to suggest the best solution for them. - Ensuring great team work is maintained within the inbound and the outbound team to maximize the profit margin for the company. - Preparing daily, weekly and monthly report on percentage of sales, leads and prospects.

Kuala Lumpur, Malaysia

- Receiving inbound calls from Singapore clients.(target set 100 calls per day) - Customers including Policy Holder's, Insurance Advisors and also Unit Managers. - Take incoming telephone inquiries, problems and complaints from customers using appropriate listening skills, questioning skills and empathy skills - Participate fully in the team, taking part in regular team meetings, giving feedback to colleagues and the Team Manager - Assisting clients to solve their queries pertaining policy services, claims, and also new businesses. - Follow up on client's request if there is any request put in to be solved. And also followup on request put through to L2(level 2 processing) and faxing out or generating letter out to confirm certain information for the policies. - Handle complaint pertaining insurance policies and other customer services issues. Follow up on customer complaints whenever necessary. - Work on agreed productivity and quality standards. (log-on time, talk time, customer satisfaction monitors, wrap time, etc.) - Conducting training on product and processes. - Preparing modules on trainings to be conducted. And also assessment to grade the understanding of delegates. - Writing reports and meeting minutes on conducted training sessions. - Assist to prepare daily report whenever TL presence is not around.

Selangor, Malaysia

- Receiving inbound calls from customers.(target set 100 calls per day) - Handle banking and credit card enquiries. - Take incoming telephone inquiries, problems and complaints from customers using appropriate listening skills, questioning skills and empathy skills. - Gather and provide relevant information relating to the customer's call and whenever possible and to attempt to resolve any query or concern in the course of the phone call. - To provide customers with advice and assistance on all banking process/procedures. - Make an ad-hoc outgoing calls to customers as required resolving an outstanding query. - Participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback to colleagues and the Team Manager. - Handle complaint pertaining bank account and other customer services issues. Follow up on customer complaints whenever necessary. - Undertake any administration tasks delegated by the Team Manager. - Work on agreed productivity and quality standards. (log-on time, talk time, customer satisfaction monitors, wrap time, etc.) - Create extra opportunities to cross sell other banking products. - To provide accurate information and current promotions to the customers.

Kuala Lumpur, Malaysia

- Making outbound calls to customers.(target set 100 calls per day) - Promoting executive education programs to management level executives. - Send out faxes and emails to interested candidates. - Follow up on customer's request if there is any requested to customize a particular program. - Preparing proposal and follow ups on customer's cases.

Bachelor'S Degree, Psychology

Professional Certificate, Health And Physical Education/Fitness, Pass

Diploma, Mechanical Engineering, Pass

Stpm, Psychology, Pass