Shaughn Lee Email & Phone Number

Charlotte, North Carolina, United States

Norcross, Georgia, United States

Charlotte, North Carolina, United States

In this role I was supporting several endpoint security solutions with over 400,000 endpoints which included both servers and workstations with Windows and Unix based platforms. Support includes incident/problem management, knowledge of endpoint installation, troubleshooting, maintenance and updating/upgrading of endpoints and infrastructure server components. Work efficiently in an Agile environment using JIRA. Work with vendors to resolve complex issues as needed. Use Splunk queries and dashboards to check on endpoint health, infrastructure health and other important metrics. Worked closely with threat hunting teams to ensure tools are working properly and efficiently.

Charlotte, North Carolina, United States

Vulnerability Assessment and Management (VAM) : In this role I am using conventional & cloud based agent/agentless based software to scan critical bank assets on a weekly basis for security policy compliance We scan against midrange, database and windows servers to ensure baseline policy compliance Conducts assessments of threats and vulnerabilities; determines deviations from acceptable configurations, enterprise or local policy; assesses the level of risk; and develops and/or recommends appropriate mitigation countermeasures in operational and non-operational situations This data is also used for auditing and government regulation adherence purposes It includes QA work, testing, agent management, policy creation, policy management, agent troubleshooting and scheduling scans Also help to prepare for internal audits.

Charlotte, North Carolina, United States

 IT coordinator for Albermarle Road elementary school. Oversee all IT activities for the school. Troubleshoot and maintain networking, servers, wifi, computers and smartboards.

Charlotte, North Carolina, United States

 Install, administration & troubleshooting of IBM Tivoli software running on RHEL Linux OS Security Focal for multiple accounts  Ensure overall security posture of the enterprise is strong Ability to identify systemic security issues based on the analysis of vulnerability and configuration data. Consults with customers to gather and evaluate functional requirements and translatesthese requirements into technical solutions  Provide guidance to customers about applicability of information systems to meet business needs Responsible for ensuring security compliance and integrity on infrastructure servers Run scripts to ensure security compliance on world writeable files, file systems and directories Security Compliance & Remediation Provide enterprise system management & monitoring services for major IBM Global accounts Perform User Acceptance Testing (UAT) of monitors/events for multiple clients Deploy patches to the environment

Charlotte, North Carolina, United States

 Install, administration & troubleshooting of IBM Tivoli software running on RHEL Linux OS Security Compliance & Remediation Ensure overall security posture of the enterprise is strong Ability to identify systemic security issues based on the analysis of vulnerability and configuration data. Manage monitoring projects effectively meeting deadlines, attending and scheduling conference calls independently Responsible for ensuring security compliance and integrity on infrastructure servers Run scripts to ensure security compliance on world writeable files, file systems and directories Security Compliance & Remediation Test new agent functionality in non-production environments before entering into production

Boston, Massachusetts, United States

 Ensure overall security posture of the enterprise is strong Independently manage projects and IT delivery of complex global and regional projects  Deliver Skilled ITCAM, Tivoli Framework, ITM 5X, ITM 6X and TCM Work with clients to establish/ modify monitoring situations using ITCAM & ITM Agents Delivering, managing and supporting systems management capabilities based on the IBM Tivoli product set  Working with and troubleshooting deployments to Windows and Solaris operating systems

Albuquerque, New Mexico, United States

 Install, administration & troubleshooting of IBM Tivoli software running on RHEL Linux OS Ensure overall security posture of the enterprise is strong Ability to identify systemic security issues based on the analysis of vulnerability and configuration data. Work closely with security scanning vulnerability group to mitigate and eliminate securitythreats via software distribution by adding or removing software, applying patches, etc, in order to meet security compliance standards for the Enterprise Endpoint client delivery and endpoint health Software Deployment of critical applications to 40,000 end user machines  Asset Management Inventory of Enterprise Network systems and devices Responsible for endpoint client delivery of Tivoli endpoints and ITM monitoring agents to 2000 servers Develop and document technical ESM processes, procedures and policies

Charlotte, North Carolina, United States

 Install, administration & troubleshooting of IBM Tivoli software running on RHEL Linux OS Responsible for Software Deployment of 16,000 production ATMs Deploy critical software and software patches to maintain and improve ATM security posture and functionality  Work closely with application developers and operations team to ensure software deployment integrity and accuracy Project leader for the development and implementation of ATM installation software which resulted in major cost savings for Bank of America’s ATM Inc business unit because of shortened ATM installation times  Responsible for Tivoli endpoint client delivery of over 20,000 atm’s Performed software and ATM testing in support of SDLC of ATM software directly tied to the net profit of the organization in relation to revenues from ATM use Interface with software vendors and help management to assess proof of concept for new software technology that could potentially be purchased and implemented within the organization Develop and document technical processes, procedures and policies

Charlotte, North Carolina, United States

 Install, administration & troubleshooting of IBM Tivoli software running on Unix OS Security Compliance & Remediation Ensure overall security posture of the enterprise is strong Responsible for Software Deployment of 16,000 production ATMs Deploy critical software and software patches to maintain and improve ATM security posture and functionality  Work closely with application developers and operations team to ensure software deployment integrity and accuracy Provide Tivoli monitoring Steady State Account Support for IBM Global Service customers  Responsible for client endpoint delivery of Tivoli endpoints and ITM monitoring agents  Work closely with system administrators, engineers, software developers and customer to implement monitoring solutions and overall monitoring plans for critical applications and servers Deliver Skilled ITCAM, Tivoli Framework, ITM 5X, ITM 6X and TCM support Responsible for distributing software and performing inventory scans as needed Managed change & problem records for all assigned accounts

Norfolk, Virginia, United States

 Windows Server administration/ Exchange Administration Responsible for software distribution using Novadigm/Radia software solution  Responsible for Tivoli endpoint client delivery, administration, management, endpoint health, and inventory of over 200,000 endpoints (Entire US Navy) Responsible for enterprise systems server client delivery and monitoring of over 2,000 servers ensuring functionality of alert/event management for servers and critical applications Responsible for generation of monthly SLA data based on information provided by Tivoli infrastructure using Tivoli performance management solution