Shaun Devlin Email & Phone Number

Bentleigh, Vic, Au

Australia

Finance and insurance specialist, operating in a high volume, multi award-winning Mazda dealership. Our awards are based on recognition for excellence in sales, service and customer satisfaction.

Australia

Retail and commercial auto finance dealer support. Providing sales and technical support direct to business managers in order to drive sales, achieve sales targets and strengthen relationships.

Melbourne, Victoria, Australia

Scoresby, Victoria, Australia

Retail and commercial credit analyst

Docklands, Victoria, Australia

This role involves the assessment of motor and equipment assets, personal loan and credit card applications, ensuring all policies are adhered to, and that the risk to the business is minimized whilst ensuring growth.

Toro Australia

• Achieve Customer Service objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change;• Customer Service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Determine Customer Service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; bench-marking best practices; analyzing information and applications;• Improve Customer Service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes; • Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems; and• Manage Customer Service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Arranged finance and insurance for automotive & equipment loans. I also assisted customers with locating suitable vehicles by accompanying customers to various vehicle wholesalers in the Melbourne area.• Qualification of applicants for all loan types including mortgages, vehicle & equipment and personal loans• Assessing market values of vehicles and equipment for secure loans• Liaising with all banks and financial lenders to establish suitability of each applicant• Sale of all insurance products ensuring relevant compliance policies are met• Interviewing clients to establish discrepancies in application details providedProcess monthly KPI’s• Access Baycorp Australia & New Zealand sites to obtain credit files • Produce monthly KPI’s• Thorough knowledge of all legislation, private sector privacy rules and internal control systems and security

Melbourne, Australia

Managed assessment & settlement of vehicle & equipment loans, as well as property mortgages; • Demonstrated strong leadership, organisational skills and the ability to communicate clearly and effectively to clients and employees as well as solve problems in a timely manner. • Handled the loan operations department by verifying and processing person and business loans, participating in underwriting procedures for personal loans and performing collection procedures.• Ensured the proper services are received by clients by executing policies and procedures that are specific and proficient to the goals of St Andrews and the customers' satisfaction with the organisation's products and services. This includes analysing specific methods to assure regulatory fulfillment is in place.• To help the success of St Andrews’ assisted clients with their financial prospects, and acquired business relationships with cooperative and potential clients and business partners. Developing and maintaining those relationships kept the business moving in the right direction.• Hire staff members and train them on various loan functions as well as evaluate their performance on a regular basis. • Prepare and administer budget reports, maintain consumer loan policies, supervise computer software systems and provide input and management control over key projects.

Managed all new business assessments, settlements and collections for the sub-prime (high risk) portfolio of GE Automotive Finance - This consisted of a team of 6 staff.• Review and decision loans within assigned lending authority. Explore all possible scenarios necessary to render the appropriate loan• Acts as a subject matter expert providing guidance to underwriters, originators and other staff in making appropriate and consistent decisions in accordance with company policy, procedures and guidelines within their delegated authority. • Responds to questions regarding loan products and underwriting requirements• Perform review of referrals and declinations to determine alternative possibilities• Recognising and communicating fraud issues

Lavarack Barracks, Townsville Qld

Conducted demolitions, laying & clearing of land mines and booby traps, bridge construction both in kit and non-kit form, operated and maintained various plant equipment, water purification management, general infantry tasks.