Shaun Keath Email & Phone Number

Geelong, Victoria, Australia

Geelong, Victoria, Australia

Geelong, Victoria, Australia

WorkSafe Victoria is a statutory authority of the Victorian State Government, promoting safe workplace practices and the reduction of the personal and commercial effect of workplace injuries.▂▂▂▂▂▂▂▂▂▂With Strong knowledge of HR practices and labor legislation, I ensure compensation plans align with the company’s profitability goals. As required, I act as the subject matter for client services, administrative support, projects, and Continuous Improvement.Also, I actively provide support and input to identifying options and ideas, based on client interaction and changes to legislation or WorkSafe policies and procedures.Key initiatives: ✦ Address and resolve customer issues and inquiries regarding workers’ compensation, occupational health and safety, and bullying and sexual harassment claims in the workplace.✦ Provide informed guidance and advice in compliance with the Workplace Injury Rehabilitation and Compensation Act 2013 and the Occupational Health and Safety Act 2004. ✦ Initiate the investigation and recording of incidents, accidents, complaints, and cases of ill health. Selected Accomplishment:✦ Spearheaded the complaint process for numerous cases of psychological and social bullying, listening calmly and reassuring customers who were often distraught and needed care and support.✦ Resolved cases where worker’s compensation had not been paid out correctly by employers to affected employees. Liaised with insurance companies and provided legislative evidence when necessary.

Breakwater

I served as the first point of contact for students, customers, and key stakeholders of the training centre while I addressed and handled incoming calls or directed calls to the appropriate colleague for follow-up.Utilizing the best practices, I provided a follow-up contact and appropriate assistance to students and customers, as part of the organisation’s quality assurance and commitment to exceptional customer service.Selected Accomplishment:✦ Demonstrated a comprehensive understanding of VicRoads and WorkSafe requirements in relation to high-risk licenses and heavy vehicle licences, in compliance with Victorian legislation and regulations.✦ Skilfully handled and diffused difficultly or conflict situations with students and customers by listening first, acknowledging concerns and frustrations, and calmly offering options and resolutions.✦ Kept up-to-date on upcoming courses, including subjects offered, prerequisites, and other relevant details.

✦ Developed and maintained productive and sustainable relations with suppliers, distributors, and clients.✦ Built the business from scratch with a strong awareness of market shifts, competitor activity and emerging trends in the industry. Established sales strategies to meet business goals and projected targets.✦ Generated new business through cold calling and networking programs and worked to retain existingclients, utilising strong negotiating and communication skills to ensure long-lasting relationships.Connect with me for more information