 Understanding the integration principles of building management skills directed at influencing people, business issues, generating results and developing ideas. Exploring influence skills, including collaborative contact management and relationship building techniques. Investigating the principles of business management success – both your business and your clients’. Developing a focused results orientation by examining the value of pro-activity and the technique of influencing others. Strengthening approaches to managing ideas - how to distinguish an idea from an execution and how to evaluate ideas. Understanding the role of strategy in making effective business decisions. Exploring a simple yet powerful framework for thinking strategically. Gathering information strategically; effectively investigating the issues. Establishing actionable and measurable goals. Using creative thinking to develop and evaluate alternative directions. Connecting strategic thinking tools with participants’ everyday jobs and identifying opportunities where the methods can be used. Monitor and maintain a high level of customer satisfaction. Ownership of all issues with the customer. Coordinate team resource for big project. Coordinate with the project management team to identify and assess the ongoing progress of projects that have issues that need to be escalated.