Shaun Stevens Email & Phone Number

Denver, Colorado, United States

Working to support and grow large national organizations by solving their equipment needs. Milestone has over 70+ locations across the United States. Consult utilizing industry leading breadth of assets Milestone has supporting short- and long-term leasing, loss damage options, and flexing trailer capacity capabilities to support client ongoing and project based requirements.

Nationwide

Cultivated client relationships with large, national, and commercial clients in the Western U.S., expanding existing and prospective relationships to meet complex service needs while driving revenue growth. - Expanded market penetration by adding new logo clients, exceeding revenue growth expectations by $390K in the first year, $450K in year two, and $500K in year three, growing the portfolio to $3.1MM. - Improved forecasting accuracy and deal flow by leading a project to overhaul Salesforce, completing the project six months ahead of schedule. - Realized significant EBITDA gains by establishing a promotional program providing a return of $3MM within the first year.

Nationwide

Directly managed the services and revenue for the company’s 20 largest clients, ensuring they had solid contracts, growth plans for new services or locations, and optimal services. - Grew revenue with a key client from $850K to $1.1MM by prioritizing in-person client meetings to identify potential service expansions. - Developed a Client Retention Program, providing pricing consistency for large multimarket clients and a dashboard allowing managers to easily assess accounts requiring attention, ultimately decreasing cancellations by 18%, increasing valid contracts by 23%, and increasing service line revenue by 67%. - Optimized the sales process and set an example as a direct contributor, growing revenue from the baseline of $8.9MM to $12.1MM within two years and increasing account retention by 200%. - Triggered a $5MM revenue bump by creating and implementing a President’s Club and Stake Rankings program to incentivize exceptional performance. - Established a standardized account setup method, reducing account setup time by four days per account, decreasing client complaints by 45%, and achieving an annual cost savings of $3MM.

Nationwide

Built and led the National Account program to maximize revenue growth. Facilitated training in the field, through webinars, and directly at summits to salespeople, sales management, and regional leaders to ensure all parties participated in the program. - Developed the National Account Service Expansion and Growth Program, gaining $1MM across 28 clients after a round of initial meetings. - Authored an Orientation Book as a blueprint on how to manage multilocation national clients, resulting in increasing revenue by $1MM annually while decreasing cancellations by 25% year-over- year.

Nationwide

Recruited by the CEO to lead the national post-acquisition program to consolidate client care and integrate national clients. Trained, hired, and coached call center employees and managed KPIs. - Consolidated client care departments and field agents of two acquired companies into a functional, centralized group, saving the company $1.5MM in the first year. - Implemented new Salesforce “Brick Wall” functionality to provide visibility and ongoing monitoring of accounts and proactively address contract and relationship issues, increasing revenue by 180% for “Brick Wall” clients.

Nationwide

Strategically guided the project management and development teams to ensure services and solutions meet client demands. Managed the initial and ongoing budgets from the R&D stage to development. Trained field and sales teams and provided financial analysis to the C-Suite. - Drove service line revenue growth by 1,300% by creating a secure media vault storage solution for 14 markets.

National

Provided solid leadership to the Acquisition, Sales, and Customer Service teams, growing the business both organically and through acquisitions. - Decreased risk of client loss by achieving certified compliance for PCI-DDS, SOX, HIPAA, GLB, and other initiatives, successfully completing certifications under budget in less than six months. - Introduced a Service Line expansion, bringing in an immediate $250K in revenue during a promotional period and regular monthly revenue of $110K after the initial promotion.

Denver, Colorado, United States

Built division business plan and executed the strategy to create one of the industry's most respected and trusted providers. Worked in concert with the DocuVault CEO's vision of world class services.

Bachelor Of Science (Bs) Degree, Business Administration And Management, General, 4.0

Associate Of Arts (Aa) Degree, Computer/Information Technology Administration And Management, 4.0