- Coordinated data-driven strategic planning efforts for the organisation in close consultation with the senior management team and Board of Directors.- Reviewed user requirements and enhanced Tableau dashboards to encourage data-driven planning within the organisation.- Analysed organisation-wide data sets to derive insights to develop new programmes, and streamline criteria for existing long-term care services.- Facilitated cross-divisional discussions to develop a Theory of Change model which enabled resource prioritisation for work streams under AIC's annual work plan.- Supported Ministry of Health's project to review affordability of the long-term care sector through facilitating focus group discussions, designing and conducting surveys, and analysing the findings.- Planned and conducted annual senior management retreats to facilitate discussions on organisational direction and focus areas.

- Oversaw and coordinated data-related matters across 17 satellite offices islandwide for the engagement of all seniors in Singapore aged 65 and above.- Spearheaded efforts to implement targeted outreach by developing a machine learning algorithm which improved successful engagement rates.- Developed Tableau dashboards to provide insights which enabled the satellite offices to effectively plan operations and ensured accurate tracking of key performance indicators across the division. - Analysed data sets and translated insights for timely reporting to external stakeholders (e.g. Political Office Holders and Grassroots Advisers).- Facilitated system developments to digitalise processes for outreach planning, volunteer deployment, and collection of engagement data to support policy planning.- Implemented effective data protection practices aligned with organisational policies for the acquisition, management, and sharing of data to prevent data breaches.

- Analysed engagement data to facilitate operational planning which improved the engagement rate of seniors within Jalan Besar GRC.- Recruited and trained volunteers to effectively conduct outreach which addressed the health and social needs of seniors.

- Supported daily administrative tasks in the team.- Coordinated the logistics and liased with event organisers for Keppel Land’s annual staff conference in 2014.