•Manually key commercial loans to the system within 48 hours of receipt. •Verify loan documentation is accurate for all loans prior to uploading loans to the bank system.•Verify accuracy of automatic payments, collateral, deferred fees, loan to value, credit scores, insurance and escrow information on all new loans placed on the system from other associates within five days of completion.•Interface all assigned loans to the applicable system with five days once received.•Process… Show more •Manually key commercial loans to the system within 48 hours of receipt. •Verify loan documentation is accurate for all loans prior to uploading loans to the bank system.•Verify accuracy of automatic payments, collateral, deferred fees, loan to value, credit scores, insurance and escrow information on all new loans placed on the system from other associates within five days of completion.•Interface all assigned loans to the applicable system with five days once received.•Process all monetary general ledger transactions for all new loans placed on the system.•Calculate and processed payoffs for existing commercial and residential loans.•Cleared any general leger outages from all employees resulting from new loans interfacing.•Worked closely with all loan officers to insure that the proper information was used to key all new loans submitted.•Performed all requested maintenance on all existing loans.•Required to work in a fast pace working environment with flexibility, working up to fifty hours a week when needed. Show less

•Provide support to over five thousand subscribers with payment questions.•Handle returned checks and electronic payments through 5/3rd bank, Wachovia, Certegy, Princeton and Precash.•Contact merchants to verify payments have been received and provided necessary payment documentation to locate missing payments.•Work directly with electronic proof of payments from MasterCard RPPS and ACH(MARS).•Processed corrections per the merchants request to update account numbers and… Show more •Provide support to over five thousand subscribers with payment questions.•Handle returned checks and electronic payments through 5/3rd bank, Wachovia, Certegy, Princeton and Precash.•Contact merchants to verify payments have been received and provided necessary payment documentation to locate missing payments.•Work directly with electronic proof of payments from MasterCard RPPS and ACH(MARS).•Processed corrections per the merchants request to update account numbers and electronic routing numbers for subscribers accounts.•Process necessary paperwork for improper endorsements to retrieve the subscriber’s funds.•Process manual ACH transfer request within the companies account to credit financial institutions and to credit funds due to the company.•Work with Microsoft Excel spreadsheet daily to update payment information and balance account totals. Show less

•Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities. •Compile information about new accounts, enter account information into computers, and file related forms or other documents. •Refer customers to appropriate bank personnel to meet their financial needs. Interview customers to obtain information needed for opening accounts. •Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks,… Show more •Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities. •Compile information about new accounts, enter account information into computers, and file related forms or other documents. •Refer customers to appropriate bank personnel to meet their financial needs. Interview customers to obtain information needed for opening accounts. •Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit. • Collect and record customer deposits and fees, and issue receipts using computers. •Investigate and correct errors upon customers' request, according to customer and bank records. •Perform teller duties as required. •Execute wire transfers of funds. Show less

•Supervised five tellers, performing monthly, quarterly and annual evaluations. •Responsible for monitoring all monetary items inside the bank for audit purposes. •Counseled entire staff on security procedures as well as audit procedures on monthly bases. •Preformed monthly audits on teller drawers, money dispensers, ATM’s and monetary instruments. •Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that… Show more •Supervised five tellers, performing monthly, quarterly and annual evaluations. •Responsible for monitoring all monetary items inside the bank for audit purposes. •Counseled entire staff on security procedures as well as audit procedures on monthly bases. •Preformed monthly audits on teller drawers, money dispensers, ATM’s and monetary instruments. •Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.•Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. •Enter customers' transactions into computers to record transactions and issue computer-generated receipts.•Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. •Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. •Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. •Order a supply of cash to meet daily needs.•Receive and count daily inventories of cash, drafts, and travelers' checks. •Prepare and verify cashier's checks. •Sort and file deposit slips and checks. Show less

•Processed all returned checks and made necessary adjustments to client’s accounts. •Recorded all returned checks in a formatted Excel Program. •Assisted bill representatives across the United States with client’s accounts, posted payments to customer’s accounts that banks were unable to locate. •Provided superior customer service over the phone to customers about their accounts

•Supervised a staff of ten customer service representatives and tellers making sure that all policy and procedures were adhered to on a daily basis. •Maintained a teller cash drawer when needed. •Approved weekly time cards for all employees.•Gave weekly and annual reviews to employees with the determination of raises or improvements. •Audited safe deposit boxes, teller’s drawers and bank vault. •Ordered cash for the branch when needed maintaining guidelines for branch cash… Show more •Supervised a staff of ten customer service representatives and tellers making sure that all policy and procedures were adhered to on a daily basis. •Maintained a teller cash drawer when needed. •Approved weekly time cards for all employees.•Gave weekly and annual reviews to employees with the determination of raises or improvements. •Audited safe deposit boxes, teller’s drawers and bank vault. •Ordered cash for the branch when needed maintaining guidelines for branch cash levels. •Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. •Examine, evaluate, or process loan applications. •Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments. •Oversee the flow of cash or financial instruments. •Recruit staff members and oversee training programs. •Network within communities to find and attract new business. •Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans. •Prepare financial or regulatory reports required by laws, regulations, or boards of directors. •Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping. •Review collection reports to determine the status of collections and the amounts of outstanding balances. Show less

•Maintained a teller cash drawer. •Maintained a direct contact with the Federal Reserve to retrieve files for direct deposits, returned checks, ATM withdrawals and point of sale transactions. •Tracked returned checks using Microsoft Excel •Provided superior customer service to members who had questions or concerns about their account or transactions, making necessary adjustments when needed.

•Opened new accounts, certificate of deposits, individual retirement accounts and decedent accounts providing knowledgeable information to members regarding these accounts. •Approved loans within specified limits.•Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. •Examined loan agreements to ensure that they are complete and accurate according to policy.