Shauna Mccarthy Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

o Schedule and coordinate internal and external meetings, managing calendars for team members, co-founders, and third parties.o Create and distribute minutes for meetings, ensuring that all attendees receive the information they need to move forward.o Conduct compliance checks according to ministry standards, including ensuring that all contracts and policies are signed and returned by each student and instructor at the beginning of each quarter.o Prepare various documents and communications between departments, management, and third parties such as consultants and ministry officials, utilizing programs such as Google Slides, Excel sheets, Word documents, and emails.o Collaborate with the admissions coordinator to plan, budget, and execute in-person events, such as student meetups and graduations.o Manage new undertakings, such as launching a new campus or implementing a new LMS, ensuring that every team member is aware of their role and timeline and providing status updates.o Collect data from various sources spanning several years to input accurate information onto the new system, including student/instructor information, contracts, and transcripts.o Develop and manage potential partnerships with third-parties, expanding the school's network.o Submit quarterly KPI reports to the ministry (MTCU) and bi-annual DLI reports to Canadian Immigration (RIC), ensuring the school is following regulations.o Establish registrar policies, guidelines, and best practices, producing step-by-step documentation for team members.o Assist in the creation of a social media plan, including assets such as branded images/graphics, copy, and press releases.o Draft briefs for new projects, such as website changes, which require the hiring of freelancers in conjunction with the sales team.

o Assisted Director and agents in creating documents including Property Service Regulatory Agreements, Instruction Letters, Sales Letters, Property & Agricultural Leases for a smooth sales/letting process, completing upwards of 15+ per dayo Managed hard and soft copies of files and updated management systems to track the progress of individual property sales/leaseso Created and issued invoices/proformas for customers using TAS Books with a high level of accuracy to ensure all charges were correctly applied to accounts and payments were reflectedo Trained incoming Junior/Senior Administration and Reception staff to maintain productivity and foster team dynamico Produced brochures for properties, wrote short form copy, proofread drafts, and edited photographs using Adobe Photoshopo Collaborated with agents to revitalize brochure design and market proposalo Booked advertisements for newspapers such as The Independent and Leinster Leader as required to promote listingso Maintained properties on company website and various third-party platforms such as Daft.ie and MyHome.ie to ensure properties were up to date and accurately representedo Created visually appealing email marketing material to send to customers who requested updates on properties matching their criteria

o Answered phone calls and transferred them to appropriate agents or took messages, using our CRM System to facilitate a positive customer experience from the first interaction with clientso Assisted the Agricultural Letting Agent with issuing leases and payment reminders to ensure timely execution of land leasing and rental payments, averaging between approx. 8-15 daily (depending on the season)o Logged all incoming mail and supplied them to the correct people to ensure efficient communication and management of informationo Managed a busy central inbox, answering relevant queries and forwarding them to appropriate agents while flagging any urgent matterso Added customer enquiries to our CRM system and maintained information in line with GDPR rules to ensure compliance and secure storage of customer datao Facilitated payment of rent to Landlords and issued relevant invoices arising from the letting, averaging between approx. 5-8 dailyo Resolved any issues arising with office equipment or supplies and contacted appropriate companies to fix them, minimizing disruptions to operationso Ensured all outgoing mail was sent at the end of the day to ensure timely delivery

Dublin, County Dublin, Ireland

o Reconciled in-flight sales data from Ryanair's 83 bases with information provided by in-house systems and Microsoft Excel to gather precise information about onboard saleso Investigated cash and stock discrepancies using QlikView and Vector to identify and fix incorrect sales data or report possible issues, ensuring accuracy of sales datao Utilized in-house system, ServiceMail, to reply and respond to customers experiencing issues with our online receipt system, issuing invoices or refunds for any change discrepancies that may have occurred onboard

Dublin, County Dublin, Ireland

o Promoted and sold high-valued jewellery to customers daily, ensuring customer satisfaction and meeting sales targets.o Achieved daily, weekly and monthly targets, logging and reviewing progress in written format to track performance and improve sales.o Liaised between workshops, head office and customers to ensure speedy delivery and satisfactory customer service, building strong relationships with clients.o Maintained the shop's cleanliness and appearance during working hours and at the end of each day, ensuring a welcoming environment for customers.

o Facilitated the payment of refunds to customers who qualified through European Policy 261 via Ryanair’s electronic system.o Ensured refunds were processed and reimbursed correctly while maintaining quality services.o Allocated daily targets which were consistently achieved.

Postgraduate Diploma, Digital Entrepreneurship

Certified Digital Marketing Professional

Bachelor Of Arts - Ba(Hons), English & Anthropology