Shauna Plourd Email & Phone Number

Hillsboro, Oregon, United States

Beaverton

• Right hand person to CIO, helping coordinate anything and everything needed by CIO
• Coordination of all IT Leadership group deliverables to our CIO and/or the business
• Coordination of IT Management weekly staff meetings and morning stand up meetings
• Important meeting setup for CIO
• Tracking of IT contracts, monitoring due dates, and coordination of IT Leadership review approvals
• IT contract terms and conditions review, adjustment, and final review approval from legal

Portland, Oregon Area

• Heather's Handcrafts is a family owned business that specializes in All Natural, Chemical Free, Handmade Personal Care Products, Hair Care Products & Specialty Soaps.
• Solely handled all business aspects of starting the company
• Performed product research, development and testing
• Created the business website, product descriptions & performed product photography
• Created business branding materials including labeling, logo, business cards and packaging
• Performed SEO services, created social media pages, performed all social media posts, created blogs and managed all customer purchases and inquiries

Portland, Oregon Area

• My role was created to improve the Matrix Networks customer experience and better serve the needs of Matrix Networks clients (both existing & new).My duties included:
• SaaS & Hardware IT technical project management, simultaneously coordinated multipleprojects from start to finish for customers & potential customers
• Managed initial meetings, technical calls, customer expectations & timelines, purchaserequisitions, change orders, status updates, project implementation & customer training
• Performed post project follow up to assure complete project satisfaction
• Created and processed quotes and orders as well as contract renewals
• Managed vendor establishment, PO and SO creation and product ordering

Portland, Oregon Area

• Managed the day to day operations of the Portland office
• SaaS & Hardware IT technical project management, simultaneously coordinated multiple projects from start to finish for customers & potential customers
• Managed initial meetings, technical calls, customer expectations & timelines, purchase requisitions, change orders, status updates, project implementation & customer training
• Performed project research and acted as liaison between departments for Outsourced IT, Website Design and Digital Marketing solutions
• Charged with client customer service and retention
• Used Sandler sales techniques to create relationships, find problems and close deals

Beaverton, OR

• Managed and mentored 4 CSR's, 1 Marketing Rep, and 100+ Temp Workers
• Personally best match dispatched 60-90 temp workers daily for clients
• Project management and research
• Created and implemented a safety program with incentives for working safely without injury
• Performed safety and work inspections for all new and existing job sites
• Analyzed daily operations snapshots to maximize revenue

Hillsboro, OR

• Managed 5-7 employees and day to day operations
• Helped promote three Assistant Managers
• Managed multiple projects simultaneously on a continual basis
• Performed initial interviews for potential new hire candidates
• Evaluated staff performance and procedures to reduce costs and improve revenue
• Implemented a customer success/failures log to improve service and fix problems

Eugene, OR

• Managed 13 employees (Enterprise, National, Alamo Rent-A-Car) and day to day operations
• Helped promote one employee to Assistant Manager and two to Management Assistant
• Managed multiple projects simultaneously on a continual basis
• Broke the all time revenue record for summer months (June, July, August-2010)
• Created/implemented sales scripts and brought all full time employees sales to elite levels
• Marketed the competition-therefore when overbooked they passed me their business

Springfield/Cottage Grove, OR

• Managed 5-7 employees and day to day operations
• Managed multiple projects simultaneously on a continual basis
• Broke the on rent record at the Cottage Grove office
• Helped negotiate a sole provider agreement for The State of Oregon Motor pool
• Convinced Lithia Toyota and several body shops to use rental cars instead of loaners
• Provided sales training, role plays and follow up for all local offices upon request

Springfield, OR

• Learned the day to day operations of the office
• Answered phones
• Rented cars
• Studied for my management test

Guadalajara, Mexico

• Researched what specific Chamber members needed to do to export their goods to the USA
• Translated documents from Spanish to English
• Helped put on chamber events in regards to set-up, take-down, check-in and payment

Springfield/Eugene, OR

• Interned for the summer months of 2004-2005

Bachelor Of Arts (Ba), Business/Marketing, Spanish Minor

Education record

I did my senior year of High School over again in Spanish as an exchange student in Puerto Vallarta, Mexico. It was a great growing.

Education record