Shauna Plourd Email & Phone Number

Hillsboro, Oregon, United States

Beaverton

● Right hand person to CIO, helping coordinate anything and everything needed by CIO● Coordination of all IT Leadership group deliverables to our CIO and/or the business● Coordination of IT Management weekly staff meetings and morning stand up meetings ● Important meeting setup for CIO● Tracking of IT contracts, monitoring due dates, and coordination of IT Leadership review approvals ● IT contract terms and conditions review, adjustment, and final review approval from legal● IT purchase order write up, budgetary breakdown, signature, and submission to Finance/Accounting, and the vendor● IT budget tracking against current and future spends and authorizations● IT invoice review, payment approval, and payment follow-up after Net 30● IT CapEx project tracking via invoices and internal monthly submissions to accounting

Portland, Oregon Area

Heather's Handcrafts is a family owned business that specializes in All Natural, Chemical Free, Handmade Personal Care Products, Hair Care Products & Specialty Soaps. ● Solely handled all business aspects of starting the company ● Performed product research, development and testing ● Created the business website, product descriptions & performed product photography● Created business branding materials including labeling, logo, business cards and packaging● Performed SEO services, created social media pages, performed all social media posts, created blogs and managed all customer purchases and inquiries

Portland, Oregon Area

My role was created to improve the Matrix Networks customer experience and better serve the needs of Matrix Networks clients (both existing & new).My duties included:● SaaS & Hardware IT technical project management, simultaneously coordinated multipleprojects from start to finish for customers & potential customers● Managed initial meetings, technical calls, customer expectations & timelines, purchaserequisitions, change orders, status updates, project implementation & customer training● Performed post project follow up to assure complete project satisfaction● Created and processed quotes and orders as well as contract renewals● Managed vendor establishment, PO and SO creation and product ordering● Fielded billing inquiries, performed data entry and prepared requested data exports● Performed project research and acted as liaison between departments for UnifiedCommunications, Video Conferencing, WiFi & Cloud solutions (Hardware & SaaS)● Charged with improving customer service for both new and existing clients● Assisted VP of Marketing with customer outreach campaigns and marketing events● Performed internal customer & new customer outreach

Portland, Oregon Area

● Managed the day to day operations of the Portland office● SaaS & Hardware IT technical project management, simultaneously coordinated multiple projects from start to finish for customers & potential customers● Managed initial meetings, technical calls, customer expectations & timelines, purchase requisitions, change orders, status updates, project implementation & customer training ● Performed project research and acted as liaison between departments for Outsourced IT, Website Design and Digital Marketing solutions ● Charged with client customer service and retention ● Used Sandler sales techniques to create relationships, find problems and close deals● Charged with finding IT/Website/Digital Marketing leads● Lead a PR campaign to generate name recognition via networking events, my position as Social Chair for the Portland Business Alliance President's Council and social media● Initiated a monthly volunteer program and a food bank rehab project ● Charged with making sure all Portland client AR's were paid in a timely mannerFeynman Group specializes in computer and Internet related technologies such as IT Consulting, Network Maintenance, Cisco VoIP, Domain Hosting, Colocation, Web Design, Web Application Development and Mobile Apps.

Beaverton, Or

● Managed and mentored 4 CSR's, 1 Marketing Rep, and 100+ Temp Workers● Personally best match dispatched 60-90 temp workers daily for clients● Project management and research ● Created and implemented a safety program with incentives for working safely without injury● Performed safety and work inspections for all new and existing job sites● Analyzed daily operations snapshots to maximize revenue● Resolved all customer issues to make sure they felt completely satisfied with our services● Resolved and followed up on all temp worker complaints/concerns● Performed interviews for new hire candidates● Performed translation services for all Spanish speakers● Created a marketing plan to increase business through relationship management and new customer growth● Analyzed marketing reports to find and optimize marketing opportunities● Took classes and seminars on marketing to hone my craft and increase business● Processed and followed up on injury claims● Inspected PO's from employers and paid out workers● Followed up on all AR's to assure bills were paid in a timely manner

Hillsboro, Or

● Managed 5-7 employees and day to day operations● Helped promote three Assistant Managers● Managed multiple projects simultaneously on a continual basis● Performed initial interviews for potential new hire candidates● Evaluated staff performance and procedures to reduce costs and improve revenue● Implemented a customer success/failures log to improve service and fix problems● Marketed to Corporate Accounts, FBO’s, Body Shops, and Dealerships● Increased rental fleet by 27% through marketing and excellent customer service● Increased Corporate business by 24% through marketing and relationship management● Achieved a top customer service score of 97% completely satisfied● Analyzed daily operation snapshots and per unit reports to maximize revenue● Negotiated payment plans for delinquent bills● Balanced cash box daily

Eugene, Or

● Managed 13 employees (Enterprise, National, Alamo Rent-A-Car) and day to day operations● Helped promote one employee to Assistant Manager and two to Management Assistant ● Managed multiple projects simultaneously on a continual basis● Broke the all time revenue record for summer months (June, July, August-2010)● Created/implemented sales scripts and brought all full time employees sales to elite levels● Marketed the competition-therefore when overbooked they passed me their business

Springfield/Cottage Grove, Or

● Managed 5-7 employees and day to day operations● Managed multiple projects simultaneously on a continual basis● Broke the on rent record at the Cottage Grove office● Helped negotiate a sole provider agreement for The State of Oregon Motor pool● Convinced Lithia Toyota and several body shops to use rental cars instead of loaners● Provided sales training, role plays and follow up for all local offices upon request● Attended weekly Chamber of Commerce breakfasts and after hour events

Springfield, Or

● Learned the day to day operations of the office● Answered phones● Rented cars ● Studied for my management test

Guadalajara, Mexico

● Researched what specific Chamber members needed to do to export their goods to the USA● Translated documents from Spanish to English● Helped put on chamber events in regards to set-up, take-down, check-in and payment

Springfield/Eugene, Or

● Interned for the summer months of 2004-2005

Bachelor Of Arts (Ba), Business/Marketing, Spanish Minor

Education record

I did my senior year of High School over again in Spanish as an exchange student in Puerto Vallarta, Mexico. It was a great growing.

Education record