Shauna Jackson Email and Phone Number

Serving as the product consultant and subject matter expert regarding company operations processes, procedures, and policies. Uncover and address strategic and product roadblocks to optimize the use of multiple PayPal products with a focus on payouts and mitigate merchant churn. With the ability to be a trusted advisor and strategic thought partner to merchant. Responsible for managing the customer relationship for merchants whose current value exceeds their potential value to PayPal. Providing value at every interaction. Serve as the focal point for all information and communication on critical operational issues and act as the service contact for all operational areas (technical, workflow, customer support, risk, billing, etc. issues).

Provide Customer Success & Support for National & Mid-Market corporate advertisers.Responsible for handling escalations to mitigate and retain high-risk customers.Achieved 100% of goals, measured by "actions" per day and "make goods" per day. Averaged 20 make goods and 10 payment inquiries resolutions per day.Strengthened retention efforts, achieving low customer churn and ultimately reducing overall risk.Mastered client conversations, demonstrating the ability to handle a full range of client interactions confidently and effectively, including the successful resolution of high-profile escalations.Mentor and coach new Customer Success hires, monitoring for continued success.

Designated to a specialized pilot recovery role, "Winback," tasked with enhancing customer re-engagement and intervening on high-risk accounts and delinquency.Exceeded goals with a 120% achievement rate. Key performance indicators (KPIs) involved making 25-50 customer touches per day and successfully achieving an 80% Winback rate.

Managed 2-4 geographic regions nationwide, consistently achieving 100% of daily and quarterly goals. Key performance indicators (KPIs) included metrics such as answer rate, actions per day, cases dropped, and answered inbound emails. Effectively handled 30-50 cases per day.

Successfully remediated delinquent accounts on a daily basis, ensuring the achievement of 100% of the retention goal.

Achieved 100% quota attainment, meeting a monthly revenue target of 22k, with daily utilization of Salesforce.Successfully reached 100% quota attainment, securing bookings to meet a 20k/month revenue target.Exceeded expectations with 120% quota attainment, achieving bookings of 17k/month and surpassing the 19k/month revenue target.

Supporting the management of a team of 16 sales associates across two high-volume departments.Collaborating with Direct Regional Managers on product knowledge, floor plans, and staying abreast of new trends.Taking an active role in merchandising products.Providing coaching, teaching, and support to both teams.Successfully meeting and exceeding selling expectations.

Instructing, coaching, and supporting a skilled stylist team consisting of 24 members.Achieving and surpassing sales per hour expectations, all while ensuring the team upholds the metrics of the Personal Styling program.Emphasizing style flexing, entrepreneurial ownership, and a commitment to excellent service as the three crucial metrics for True Stylists, which ultimately lead to successful outcomes.

As a Servant Leader, I collaborate with the department manager to guide and coach sales associates in delivering exceptional customer service. I am entrusted with overseeing departments with a combined value of 3.5 million dollars, consistently driving increases in each area. My role involves staying current on the latest fashion trends and styles, contributing to effective merchandising strategies.Furthermore, I play a key role in developing a team of high-performing individuals, nurturing All Stars, Future Nordstrom Leaders, and Successful Scholars within the organization.

I have been nominated and selected to take part in the Future Nordstrom Leader program, a recognition bestowed by the store manager at Nordstrom Full Line. This program is designed to provide participants with valuable knowledge and skills essential for excelling in managerial or corporate roles within the Nordstrom Company.

As a Sales Associate at Nordstrom in the Savvy department, my role is to ensure that all customers have an enjoyable and effective shopping experience. I take pride in assisting customers with the latest trendy merchandise, providing them with access to the hottest items.In addition to helping customers discover new and fashionable products, my responsibilities as a Sales Associate include staying focused, meeting daily goals, and maintaining a high Sales Per Hour. Working 30 hours a week, I adopt a leadership mindset and strive for excellence, emphasizing the importance of working smart rather than just working hard.I possess in-depth knowledge of product fit, style, and the benefits of the Nordstrom rewards program. Building genuine relationships with customers is a highlight of my role, and I find true satisfaction in the work I do.