Shaun Driggs Email & Phone Number

Tempe, Arizona

•Level III Hosting certification•Product Pro - team educator and assist in product roadshows•Hosting ticket support - Brazil•Peer/next level support for Multilingual team providing training/development via email, presentations, screen sharing and on our internal website. •Member of Portuguese Bi-Lingual task force responsible for researching and reporting internal bugs including errors in Brazil user interface•Developed internal websites that caters directly to needs of Portuguese Bi-lingual department.

•Responsible for driving sales, customer service, associate development, store profitability, in-stock conditions and overall store appearance.•Monitored Supervisor and Associate schedules and needs on daily basis; worked daily variances and weekly documentation for violations as needed•Coached Supervisors and Specialty Sales Associates to consult with customers on design and install needs.•Worked with other departments at local and corporate levels to find satisfactory resolutions to customer issues with service levels, special order and installation fulfillment.•Develop strategies and objectives to drive sales and profitability. Provide supervision and leadership to associates so that these strategies and objectives are executed successfully and ensure associates are equipped with proper selling skills.

Managed several departments during the time period as a supervisor, including: Lumber, Building Materials, Seasonal, and Specialty (consultative sales in Flooring, Décor, Kitchen Design, Appliances, Millwork and At-Home Services)Supervised associates•Oversaw associates as they performed their daily tasks•Provided feedback on task related performance as well as sales metrics. •Wrote and delivered semi-annual performance reviews for direct reports. •As a supervisor in specialty sales, wrote and delivered monthly performance check-ins that focused on success and deficiencies in required metricsDrove Sales•Analyzed reports relating to sales, inventory, in-stock conditions, markdowns, staffing and upcoming promotions on a weekly and sometimes daily basis•Created strategies and executed/delegated game plans to grow the business in both the top performing classes, strengthen the bottom performing classes as well as other areas of opportunity

Red Mountain Campus

Held several positions during my time with MCC Red Mountain.Most notable was as Site Coordinator for the remote buildings. Managed the needs of faculty and students by providing room set ups, minor maintenance and AV/technical support. Ensured that the building was secure when working the evening shift. Tutored college Spanish and Mathematics.