Shaun Harris Email & Phone Number

Tucson, Arizona, United States

Responsible for day-to-day support of application systems;Evaluates alternative delivery mechanisms to satisfy customer requests;Provides independent technical and analytical support on specific application systems involving the design, development, construction, implementation and on-going support of systems, processes and methods;Designs, configures, installs, tests and monitors diverse software applications for Pima County departments;Troubleshoots assigned application systems and provides user support and problem resolution;Resolves user problems with application systems;Develops program enhancement designs;Performs unit testing and participates in system testing and associated validations of business applications;Develops documentation for programs, test plans, and validation protocols;Performs research and analysis relevant to assigned area of responsibility;Assists in defining the applications systems environment procedures and practices;Communicates information to and between the user community and other IT resources;Creates and updates system documentation;Captures and records actions taken in service desk management system per service desk procedures;Provides backup service desk application systems phone support.

Tucson, Arizona Area

1. Participate in collaborative IT strategic and operational planning sessions to meet ESBF goals and needs.2. Assist the CAO and IT Director in prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.3. Assist in the planning, development, implementation, and maintenance of an enterprise-wide disaster recovery and business continuity plan(s).4. Demonstrated and maintained a high level of professional and technical competence in the following:a. Server hardware: Enterprise-class Dell, HP, various appliances.b. Server Operating Systems: Windows Server 2012 - 2016 (Active Directory, Group Policy, Operating System and server management, high-availability / clustering, DFS/DFSR), Microsoft Exchange, SQL Server.c. Server support devices: UPS, antivirus, tape backup, management tools (SSH, SNMP), health monitoring / analytics.d. Cloud services: Microsoft Azure, Domain name / DNS, Office 365.e. Virtualization: Hyper-V essential, VMware desirable in basic and high-availability configurations.f. Network hardware: Cisco layer 2 / 3 switches, firewall (ASA), site-to-site VPN, Ruckus wireless.g. Network layer 2 / layer 3: Static / OSPF routing, VLANs, DNS, DHCP, NAT, CoS/QoS, shaping/IP SLA.h. Desktop: Imaging & software deployment.i. Unified communications: VOIP, SIP.

Tucson, Arizona Area

1. Started as a temp for 1701 and was Acquisitioned by EBF. 2. Took part in a massive infrastructure overhaul to a GB Ethernet network of Metro- E with main and Redundant site for disaster recovery. That spanned 9 location across southern Arizona. which included (installing server racks, configuring Switches and AP's, installing printers and IP phones) with 1701: ( configuring email account for massive migration to office 365 another company) 3. Answer helpdesk calls with the upmost priority in customer service and resolved issue quickly ( about 1,000 calls a month) 4. Gained Knowledge in Power shell to create and configure windows task such as disabling accounts and joined to domains and moving computers for imaging. 5. Promoted to Jr. Network/Server Engineer position will be the installation, configuration and maintenance of the sites server hardware and software. Also, responsible for supporting and servicing networking and telephony equipment.

Tucson, Arizona Area

1. installs, configurations, upgrades network workstations, servers and Peripherals using established procedures 2. performs and supervises workstation migrations 3. receives information from departments concerning network problems ; effects solutions for well understood hardware and software. 4. Establishes server access for authorized users with logon ID and password. Maintains appropriate record using establish procedures 5. Set server and file access settings to establish values Worked with but not limited to: SQL(all versions) , Exchange(all versions) , Lotus Notes(all version) , SAP, SharePoint (all versions) Windows servers(all versions) , MFP’S, SMTP, SIP, H.323 Cisco(CUCM, CUBE),

Tucson, Arizona

Provide technical support for RightFax software to customers and Partners Assist the customer in the planning design and implementation of RightFax in a server and client environment. Provide support with integration with RightFax software to various application, web services. Email servers, Multifunction Printer device Worked with but not limited to: SQL(all versions) , Exchange(all versions) , Lotus Notes(all version) , SAP, SharePoint (all versions) Windows servers(all versions) , MFP’S, SMTP, SIP, H.323 Cisco(CUCM, CUBE), Avaya. Audio Codes and various Windows Applications

Tucson, Arizona Area

Provide assistance for the att.com websiteWalk customers over the phone in the process of changing passwords, update billing information, Changing payment options, and taking payment from customerswork in small close-knit groups to ensure the quality of service and the needs of our client (at&t) are met. Through average handling time and schedule adherence.

Tucson, Arizona Area

Managing medical documentations for Orthopedic specialists.Preparing medical records in order to set appointments for following days. Preparing charts and graphs as well as revamping old records to newly designed universal database system.

Tucson, Arizona

Supervise Inmates in the kitchen of Wilmot State PrisonWorked in closely knit groups to have product Cooked and served in a timely mannerUsed my keen sense of perception to supervise the inmates for suspicious activity.

Tucson, Arizona Area

Provided Tech Support for Comcast InternetTrained and Assisted 10+ Tech support Trainees and achieved significant improvements in their productivityDiscussed product operation with customers over telephone to explain product usage and to troubleshoot product problems.

Associate'S Degree, Compter Networking

Activities and Societies: Helping run cabling through the schoolStudied Computer networking

High School, General Studies, 12Th

General studies