Shaun Mitchell Email & Phone Number

One Vanderbilt

As a security officer for Alliance, my day to day responsibilities include:-Access Control -Patrols and hourly reports-Preventing and examining property damage -Securing breach points-Clearing all areas of common and complex safety hazards-Crowd control -Regulating vehicular traffic around the building perimeter as well as foot traffic within interior spaces. Posts I have held are as follows:-MTA-SOC Operator-Truck Lift Operator-Perimeter Guard-Lobby Desk Guard-Messenger Center Security Officer

New York, New York, United States

-Generated over 2K reports and logs per month on average, regularly boosting the patrol activity rates during the overnight shift. -Utilized effective and efficient interpersonal communication and conflict resolution skills to enforce park rules, regulations, and standards on a nightly basis.-Liaised with police officers and fire department and EMT officials to resolve and accurately log incident reports. -Managed all inbound/outbound calls, employee placement, deployment of field equipment, online and paper log entries, as well as inbound and outbound emails via Microsoft Outlook.-Maintained highly detailed records for both attendance and breaks, created user accounts for the Website repository known as the Eponics System, employee call-outs, inventory assets, and all park incidents. -As communication liaison for Director and Account Managers for sub-contract group, performed regular security phone checks with Brookfield Property JSOC every shift.-On occasion, supervised and delegated tasks assigned to staff during shifts as SOC operator. -Ensured accuracy of cyber log entries, incident reports, and critical administrative assignments by fact-checking and editing for grammatical errors.

Remote

•Set strategic direction, developed KPI's and segmented audiences for small to mid-sized brands from remote locations•Programmed and managed anywhere from 10-17 editorial calendars using tools such as Edgar and Coschedule•Discovered a feedback system to respond to praise and specific inquiries within 12 hours (4 hours on Twitter) and completely resolve issues within 24 hours•Commissioned, created, and occasionally curated engaging content daily to drive brand awareness for clients•Compile and analyze data from social dashboards such as Facebook Insights, Google Analytics, and Hootsuite to measure growth, engagement and ROI

New York, New York, United States

-Managed office relocation and sorted over 200 SKUs for the purpose of packing, shipping, and tracking $1.5 million worth of hair care products between August and February. -Scanned, copied, filed, and shredded 10 years of bank statements in less than one month. -Ran all clerical processes for the office including ordering supplies, printing daily profit statements, copying receipts, and responding to various emails of importance. -Exceled at using Quickbooks desktop software for invoicing, payment processing, and automating our inventory tracking.

Edison, New Jersey, United States

-Efficiently and routinely transported 800Ib pallets of products and merchandise by handjack 500-800 meters from loading docks to stow work stations. -Utilized an interactive computing system to sort and stow 288 products per hour into Kiva robots. -Observed OSHA and Six Sigma methodology guidelines to ensure a safe and efficient work environment across all 12 hour shifts.

Union, New Jersey, United States

-Managed all front of house operations including organizing and prioritizing orders to prevent backup, regular cleaning and mechanical maintenance of all front of house appliances, and balancing the cash register. -Interfaced with customers, strategically using soft skills to upsell orders, sell undersold items, and increase customer retention.

Newark, New Jersey, United States

•Initiated a six-point process centered around webinars and landing pages to accelerate targeted lead generation throughout the customer journey, ultimately achieving a 22% increase in leads within one week•Drove a 5-7% sales increase by shortening the buy process and promoting relevant upsells and cross-sells for 10 clients •Tracked, invoiced, and maintained the budgets for all marketing projects, bringing 4% of them to profitable results without a full budget•Built, tested and deployed over 60 email campaigns in Mailchimp, Aweber, and Drip, assessing open rates and CTR's to troubleshoot when needed•Generated over 100 pieces of content for each stage of the marketing funnel and customer journey using various CMS systems including Wordpress•Monitored competitor activity and streamlined daily content distribution by maintaining an archive of effective evergreen ads and blog posts in Edgar for consistent rotation

Lyndhurst, Nj

•Developed and managed materials for 100+ websites including written content, SEO development and analytics•Coordinated over 60 short and long-term marketing projects from concept through launch•Assisted with strategic SEM development to support a 5% growth in organic sales for Joe's Roofing•Spearheaded the usage of top-of-funnel content to lift brand awareness and thought leadership for priority clients, raising the number of branded search queries by 6% •Leveraged strong planning, organization and prioritization skills to create 5 distinct content types including web pages, landing pages, squeeze pages, flyers, and sales brochures•Submitted 365+ detailed creative briefs to in-house design team and tracked 70% of them through completion using Salesforce •Ran 200+ 30-60 minute phone consultations to close sales, answer queries, and relay reports to sales team managers in conjunction with writing detailed notes in Salesforce•Initiated methods for finding and saving online customer reviews for my direct clients, collectively increasing their amount of social proof by 20%•Utilized excellent written/verbal communication to execute inbound and outbound sales and marketing communication through phone, email, and Salesforce daily•Worked closely with in-house creative team to execute the production of all content formats

Mahwah, New Jersey, United States

-Stocked, organized, and rented an inventory of over 200 pieces of audio/visual equipment and completed over 2000 written logs to track and manage the equipment rental process, reducing inventory losses and late returns by 7%. -Successfully learned and tutored students on Pro Tools Software and performed necessary troubleshooting for audio/visual students.

Bachelor Of Arts (B.A.), Communication And Media Studies Concentration In Writing

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