Shaun Scott Email & Phone Number

Garland, Tx, Us

Westlake, Texas, Us

Dallas/Fort Worth Area

Managed multiple product P&Ls for the company’s diagnostic servicesLed an initiative for a foundational change to the way the company associated healthcare providers to the diagnostic tests and labs they were authorized to performDesigned a solution for internal users to capture data that would reduce their time on task by 30% Created business cases for making recommendations on the outcome of products, including financial analysisDefined product vision to be used by product owners for executionPrepared and presented executive reviews and summaries to large cross-functional stakeholder groupsCreated product roadmapsEvaluated new potential vendors for the company’s bone density testing product and led ongoing discussions with the existing vendorCoordinated development with product and technology resources based in the US and IrelandCoached a junior product owner to be able to independently run a development team

Dallas, Texas, United States

Product owner for two scrum teams. Acting product owner for an additional scrum teamIdentified requirements, developed and maintained the product backlog, collaborated with internal and external customers to identify needsLed a product team to a new product launch and built out reusable designs to expand the system capabilities and take on additional clientsDesigned and implemented scheduling functionality that did not require advanced knowledge of a provider’s availability that reduced operational time to schedule by 4 hours per appointment Worked cross-functionally with numerous other scrum teams and product owners to prioritize and facilitate feature developmentCo-led an India-based scrum team that delivered features that automated the billing process for diagnostic labsLed a cohort of other product owners to share tactics, lessons learned, and other ideas

Dallas/Fort Worth Area

Product owner for a scrum teamIdentified requirements, developed and maintained the product backlog, collaborated with internal and external customers to identify needsTrained and demonstrated functionality to internal and external stakeholdersMet with external users and stakeholders to gather feedback Coordinated quarterly planning for the scrum team

Dallas/Fort Worth Area

Ensured service readiness of product releases from beta/ limited availability delivery into General Availability.Created service readiness project plans with defined deliverables, owners, and due datesRecruited customers to participate in Limited Availability (LA) programs and managed LA customer groups as their principal point of contact for the duration of their participation, or until the product reached General Availability. Created multi-customer project plans to track status, feedback, and outcomesCoordinated knowledge transfer (KT) sessions for internal teams. Worked closely with development, product management, operations, and client services teams to gather KT curriculum requirements, identify key subject matter experts, and deliver specialized KT sessions to teams based on their expertise and areas of focusCoordinated training for LA customers on new functionality by conscripting subject matter experts who would attend customer meetings to deliver the training, or by personally delivering the training, where appropriateResponsible for communicating important updates related to the software release to LA customers, and acted as a primary point of contact for any issues that arose throughout the LA program. Responsible for communicating customer feedback to internal stakeholders and software development personnelResponsible for tracking all customer feedback during the LA lifecycle, and driving toward either resolution or mitigation for all submitted feedbackPrepared and delivered internal and external presentations at user groups, conferences, and other meetings both locally and on the roadTraveled to customer sites to liaise with onsite customer personnel and system install/upgrade personnel.Maintained customer contact one to two months post go live to gather ongoing customer feedback

Dallas/Fort Worth Area

Responsible ensuring the service readiness of product releases into production. Drive releases through the various service organizations. Develop the Services Program Plan and ensures that the necessary resources are applied and deliverables are available according to the plan. Interact with clients as appropriate to receive product feedback and provide that back to the business. Work with both external customer (end users, healthcare professionals, etc) and internal customers (sales, marketing, support, implementation, installation, development) to drive readiness for our product roll-outs. Ensure that end users and these organizations have the training and materials to understand, and make effective use of the product when it is released to production. Coordinate pre-release activities including validation, documentation development, training development and deployment. Recruit customers to participate in Early Adopter Programs (EAP) and Limited Availability (LA) programs. Manage assigned EAP and LA customer groups and act as their principal point of contact for the duration of their participation, or until the product reaches general availability. Coordinate knowledge transfer sessions for internal teams.Report program status, issues and risks to service leadership. Prepare and deliver internal and external presentations at user groups, conferences, and other meetings both locally and on the road. Manage customer upgrade timelines during EAP/LA. Coordinate with customers and internal teams for software delivery. Create and manage internal and external web-based portals for information sharing and exchange for various in-flight programs. Work in an Agile environment.

Dallas/Fort Worth Area

Responsible ensuring the service readiness of product releases into production. Drive releases through the various service organizations. Develop the Services Program Plan and ensures that the necessary resources are applied and deliverables are available according to the plan. Interact with clients as appropriate to receive product feedback and provide that back to the business. Work with both external customer (end users, healthcare professionals, etc) and internal customers (sales, marketing, support, implementation, installation, development) to drive readiness for our product roll-outs. Ensure that end users and these organizations have the training and materials to understand, and make effective use of the product when it is released to production. Coordinate pre-release activities including validation, documentation development, training development and deployment. Recruit customers to participate in Early Adopter Programs (EAP) and Limited Availability (LA) programs. Manage assigned EAP and LA customer groups and act as their principal point of contact for the duration of their participation, or until the product reaches general availability. Coordinate knowledge transfer sessions for internal teams.Report program status, issues and risks to service leadership. Prepare and deliver internal and external presentations at user groups, conferences, and other meetings both locally and on the road. Manage customer upgrade timelines during EAP/LA. Coordinate with customers and internal teams for software delivery. Create and manage internal and external web-based portals for information sharing and exchange for various in-flight programs. Work in an Agile environment.

Carrollton, Tx And Plano, Tx

Planned, researched, and wrote documentation and online help for Practice Solutions products. Authored documentation design specifications, process flows, release notes, user guides, installation manuals, and HTML files. Worked in a collaborative group environment, on a geographically dispersed team from Hillsboro to Burlington to Bangalore. Team lead for ClearCase management, Customer Learning SPR Review Board, and Feedback Server administration. Worked as a System Engineer for current and pending CPS features, with responsibility for researching and gathering requirements, initiating and hosting customer collaborations, providing training to both internal and external customers (including presentations at conferences such as CHUG), performing on-site customer EAP validation testing, providing guidance to developers during initial feature implementation and when troubleshooting issues. Authored design documentation such as URSs, SDASs, and PDDs. Responsible for creating user interface designs, high-level database planning, and coding recommendations, working in conjunction with User Experience (UX) and technical leads. Worked as a product SME on the NPI SPR review board.

Richardson, Tx

Wrote technical manuals for Futurewei optical networking products, including SONET. Worked with engineers both in the US and at corporate headquarters in China to gather data. All work performed on a deadline basis.

Columbia, Sc And Richardson, Tx

Wrote technical documentation for multiple projects simultaneously and on deadline. Developed and implemented online help for software multiple projects using RoboHelp (for Windows-based help); Dreamweaver (for HTML-based help); and Javahelp (for Java-based help). Interfaced with subject matter experts to obtain first-hand information. Organized, planned, and managed small-scale projects. Managed a small team of writers on a project. Was responsible for product documentation releases, including building the product documentation CD, creating the CD GUI interface used to access the documentation, structuring the BOM, creating first articles, and distributing CDs to clients, when required. Member of a sub-team responsible for new tools implementation for the technical writing group, testing new tools/systems and helping the group transition. Proficient in Framemaker, Microsoft Office software, Visio, Adobe Acrobat and related Adobe products, document and version control software, and other Cisco-specific processes, systems, and software. Experience with DWDM, SONET and SDH topologies, as well as other optical networking technologies and concepts.

Anderson, Sc

Wrote technical product and training documentation for manufacturing software. Prepared and orated training videos using screen capture software. Created online help in HTML format using RoboHTML. Converted Word-based documentation to Acrobat PDF format. All work performed on a deadline basis according to a project plan. Trained internal users on software enhancements.

Columbia, Sc

Wrote, edited, and updated technical documentation for multiple type and versions of the company's Oracle-based relational database software. Documentation included user manuals, technical reference manuals, technical addendums, and online help. Created online help using RoboHelp. Managed local distribution of electronic documentation for Research and Development. Responsible forcreating software installation and documentation CDs for both internal and external clients. Developed a front-end graphical interface for CD and network-based documentation using Adobe Acrobat. Managed documentation projects from inception to release.

Greer, Sc

Worked onsite at Hoechst Diafoil with plant trainers converting operating procedures. Handled various plant processes, including computerized procedures. Worked in conjunction with trainers and operators in the plant. Initiated the company's web page design project. All work performed under deadline and with weekly quotas.