Shaunta T. Email & Phone Number

Dallas, Texas, United States

• Conduct comprehensive education and training sessions for healthcare professionals, empowering them with in-depth software knowledge to optimize patient care and operational efficiency.• Manage creation and prioritization of trouble tickets, ensuring timely resolution of issues.• Oversee user accounts management, password resets, and clinical software issue resolution, optimizing workflows and reducing downtime.• Actively participate in rigorous application testing during development and upgrades, providing valuable insights for software robustness, security, and integration.• Create new hire accounts and disable access as required.

Greater St. Louis Area

• Research issues to answer inquires and resolve customers complaints• Responsible for Verizon central office operations and switching functions• Oversee analysis and resolution of billing discrepancies• Promptly respond to general inquiries from staff, clients and upper management via telephone, e-mail or fax• Extensively involved in identifying the root cause for order fallouts using Verizon provisioning systems such as iVAPP, NOCV, COA and IGO• Utilized advanced ERP systems (Oracle and SAP) expertise to configure, setup, and maintain complex orders accurately, adhering to strict quality and compliance standards, thereby enhancing data integrity, and minimizing errors.

United States

• Performed electronic testing of equipment and systems• Perform required maintenance including analyzing output messages of systems• Analyzing trouble indications, customer trouble reports and acting to correct malfunctions• Review and interpret documents such as service orders, circuit diagrams and trouble analysis manuals • Provisioning equipment for customers and techs in the field

United States

Bachelor Of Applied Science - Basc, Network And System Administration/Administrator

Certificate, Information Technology, 3.0

Cisco Networking Certificate