Kim Pendleton Email & Phone Number

Rocky Hill, Connecticut, United States

Farmington, Connecticut, United States

• Managed severance process, including letters and settlement payouts, coordinating with payroll and outplacement services. Acted as escalation lead for benefit inquiries and processes regarding health, life, and.
• Served as first line contact for salary and union hourly inquiries of 10K employees organization wide. Engaged with key stakeholders in discussions, allowing labor relations attorneys to concentrate on more complex.
• Interpreted union contracts and obtained buy-in from management and union, decreasing union intervention, and building trust with union representatives.
• Exceeded case resolution SLA 30%, monitoring customer feedback by reviewing survey comments, decreasing number of turn backs / escapes.
• Identified opportunities for automation and self-service enhancements through employee focus groups, improving customer experience, and reducing call volume for shared services team.
• Reviewed and maintained knowledge article database, Salesforce and ServiceNow, ensuring on-demand availability of accurate and timely policy and procedure information for colleagues and shared services team.

• Project Lead, Union Hourly Employee Initiatives
• Answered union colleague questions. Supported general reporting for new hires / terminations, salary studies, audits for Sarbanes-Oxley Act, and headcount. Provided HR reports and analytics, including preparation of.
• Deployed employee survey to 13.5K+ employees and 25 HR managers in North and South America, achieving region’s highest participation score of 88%, resulting in creation of 576+ action plans.
• Achieved 95% compliance leading automation of I-9 process for 1.5K+ new hires in branch offices per year.
• Accomplished 100% participation in implementing national digitalization of personnel files for 6.3K hourly union colleagues at 120 branch offices, improving management and retention of records.
• Increased pay rate accuracy from 75% to 95% and ensured compliance with 11 labor contracts (including Puerto Rico and Canada), updating pay rate records for mass upload of 6.5K+ hourly union colleagues.

• Supported 6.5K colleagues in 120 branch offices across North America. Established centralized HR shared services model to resolve complex human resources and payroll issues, including hiring, role definition, training.
• Implemented Workday system as part of enterprise-wide project, achieving strategic alignment, and improving decision-making worldwide.
• Trained US-based HR shared services team, as center of excellence team liaison, on union hourly payroll, drug testing, MK denied party screening, and I-9 process, removing onboarding tasks from branch offices, reducing.

Florence, South Carolina, United States

• Supported 5 labor relations attorneys for North American labor negotiations, payroll transactions, and grievance matters.
• Increased unionized employee and branch customer satisfaction, standardizing nationwide new hire process.
• Enhanced first-time accuracy through manual-to-electronic conversion of annual above pay rate scale (plus rate) review process.

Farmington, Connecticut, United States

• Supported 5 labor relations attorneys for North American labor negotiations, payroll transactions, and grievance matters.
• Increased unionized employee and branch customer satisfaction, standardizing nationwide new hire process.
• Enhanced first-time accuracy through manual-to-electronic conversion of annual above pay rate scale (plus rate) review process.