Shaun Van Acker Email & Phone Number

• Troubleshoot user-reported software issues• Translate user feedback and reported issues into feature enhancement requests and issue tickets

Stillwater, Minnesota, United States

• Provide excellent front-end technical support to clients who need help troubleshooting, implementing, or training on networks, hardware, and software• Act as a go-to resource for other technicians to verify their work is up to our standards• Train new employees and provide guidance on live calls• Own escalated technical issues and find best-fit solutions for our clients• Consistently able to troubleshoot various problems quickly and accurately• Often relied upon to reach out to customers experiencing unresolved issues to coordinate resolution plans• Independently managed internal queue and performed the large majority of our customer network assessments

• Acted as a contractor for various companies to:-- Supervise and collaborate with on-site employees-- Install and maintain networks, routers, servers, workstations, and peripherals-- Identify, analyze, and troubleshoot a wide range of network-related problems-- Troubleshoot network, security, paging, and phone systems-- Provide efficient, professional customer support both in person and over the phone-- Learn and apply new technical knowledge quickly and effectively-- Maintain healthy work relationships with a diverse group of coworkers and clients, coordinating with multiple teams simultaneously to meet common goals

Eau Claire, Wi

• Provided orientations for new team members• Trained team members on LMS training software• Acted as team coordinator for product movement• Operated heavy machinery• Excelled in tasks requiring attention to detail

Information & Communication Technologies

It - Network Administrator, Information Technology