Crystal Isaac Ms Email & Phone Number

Lead Network Success Managers in developing and executing engagement strategy to build and strengthen Unite Us networks. Build supporting systems, programs and educational materials that will maximize the partner growth, adoption, and community impact of Unite Us products & services.

Create and implement scalable, strategic network growth initiatives on a regional and national scale. Contribute to expansion and market share by filling gaps in new and existing customer geographies by providing agnostic engagement bandwidth to facilitate strategy and community engagement. Coordinate surge capacity and assist with development & growth of new and current networks. Help achieve scalability through execution of identified strategies and network data analysis and interpretation.

Washington D.C. Metro Area

Before COVID-19 I was a one-person department managing volunteer recruitment and services for the MedStar Georgetown University Hospital. When the pandemic restrictions suspended our volunteer services, I flexed to partner with the patient advocacy and patient experience teams to put resources in place to continue to support patients as visitation limits restricted their access to caregivers. In this role, I: + Ensured compliance with all Department of Health PPE requirements for front line associates in all hospital lobbies and entrances. + Devised and implemented plans to comply with corporate directives and policies related to inpatient and outpatient visitors. + Tracked and analyzed PPE utilization trends and usage measures for frontline staff in lobbies and hospital entrances. + Assisted outpatient care teams in analyzing and flexing processes around screenings and patient companions, particularly for patients who require mobility and medical advocacy. + Recommended more patient-friendly, service-focused messaging for patient appointments – timing, methods, and context. + Streamlined process for daily communications with up to 600 patients ineligible for visitors during COVID restrictions.In my previous role as volunteer services coordinator, I: + Onboarded and trained 150+ volunteers, including recruiting, interviewing, conducting background checks, scheduling drug screenings, leading hospital orientations and tours, and facilitating department-specific training. + Collaborated with departmental leadership to assess volunteer needs and facilitated manager training to ensure volunteers were valued and of service to departments and patients. + Coordinated and implemented a Way Finding Volunteer Program, utilizing nearly 50 volunteers to aid patients and visitors in finding their way through the hospitals and clinics.

Washington D.C. Metro Area

As an executive assistant supporting the Assistant Vice President of Safety & Support Services with oversight of 13 departments, I helped her manage her schedule, travel logistics, and corporate projects. I tracked and prepared correspondence and materials for routine meetings and special projects. In addition, I created presentations and minutes for division meetings. On the financial side, I reconciled expenses and produced/distributed monthly budget variance reports. Key contributions include: + Redeveloped monthly budget variance report, which was adopted by CFO as a template for use across hospital. + Created Joint Commission Readiness Manuals for Environmental Health & Safety Department. + Served as Core Team Trainer in training 4K+ employees on new timekeeping system. + Functioned as Patient Experience Ambassador for Safety & Support Services.

Transplant Center At Inova Heart & Vascular Institute

In this role, I: + Supported 17 medical providers and 13 clinical care coordinators, supervising workflow of front office staff – schedulers, receptionists, and clinical technicians. + Managed infrastructure of the center’s outpatient scheduling on USA, IDX, and EPIC EHR. + Trained and mentored front office administrative personnel.

Inova Transplant Center

In this role, I: + Checked patients in and out, scheduled follow-up appointments for 60+ patients per day. + Scheduled extensive transplant evaluation appointments for patients to get on the transplant list. + Verified statistics and insurance information and coordinated pre-authorizations from health plans required for transplant testing.

Falls Church, Va

Registered ambulatory ER patients, patients arriving by ambulance, trauma patients arriving by ambulance/medivac/helicopter.Obtained insurance information and data entry for coverage verification Collected copays and coinsurance payments upon check out

Bachelor Of Science, Health Administration And Policy; Executive Management

Masters Of Business, Project Management