Shaurya Kumar Email & Phone Number

Noida, Uttar Pradesh, India

1 - Develop and implement comprehensive talent acquisition strategies aligned with the organization's goals and objectives.2 - Lead the end-to-end recruitment process, including job posting, candidate screening, interviewing, and selection, ensuring a positive candidate experience throughout.Develop and execute employer branding strategies to enhance the.

Noida, Uttar Pradesh, India

Leading the consulting workforce, TA,bench management. managing resource management and ARVE. Resourcing and demand supply of end to end resources. talent pool and candidate relationship, skill development and training tools for recruiter.

Sarita Vihar, Delhi, India

Managed RFPs for multiple deals. finalizing the deals solutions and FTE sizing.Lead WFM Team for Business Financial Services for end to end WFM services. Bench management.

Noida Area, India

• Capacity Planning -. Suggesting hiring for balanced staff mix as per requirement, tracking training throughput and was keeping an eye on attrition, Shrinkage and other mathematical aspects affecting future capacity..
• Conduct a regular review of Forecast/Hiring Plan review with Operations Primes at least once a monthBench management resources management end to end
• Forecasting Long Range - involve in weighted moving average forecasting/time series/ Cumulative Moving Average & exponential Smoothing etc. using historical.
• Forecasting - Short Range - Involve/Weekly/Daily/Intraday forecast
• Forecasting Reports – Forecast accuracy report weekly for short range & Quarterly reports for long range forecast.
• Scheduling - scheduling on excel using work load/ Erlang applying required. Shrinkages and occupancy. Job involved Suggesting most suitable schedules to operations for utmost benefit and to achieve SL targets using.

Gurgaon, Haryana, India

• Conduct a regular review of Forecast/Hiring Plan review with Operations Primes at least once a month
• Provide Daily Call Volume, AHT and Shrinkage Factors for Scheduling
• Ensure effective and efficient utilization of resources to minimize variable labor.
• Ensure schedules generated meet service objectives with high level of scheduling efficiency.
• Effectively communicate observations to the Operations team to ensure time critical resolution/action.
• Work closely with the Real-Time team.

Gurgaon, Haryana, India

• Creating schedules for multiple Sites.
• Help team to achieve the service level target.
• Motivate the operations to achieve high standards and KPI targets.
• Communicate with WFC’S of multiple sites to ensure all work patterns and headcount is maintained correctly in the scheduling software.
• Provide optimized schedules to the sites as per their requirement.
• Create Deviation, Shift Assignment Review and Agent’s time with coach Report.

Noida, Uttar Pradesh, India

managing accounting reconciliation.audits

Bachelor Of Commerce - Bcom, Commerce

Master Of Business Administration - Mba, Information Technology And Finance