1 - Develop and implement comprehensive talent acquisition strategies aligned with the organization's goals and objectives.2 - Lead the end-to-end recruitment process, including job posting, candidate screening, interviewing, and selection, ensuring a positive candidate experience throughout.Develop and execute employer branding strategies to enhance the organization's reputation as an employer of choice.

Leading the consulting workforce, TA ,bench management. managing resource management and ARVE. Resourcing and demand supply of end to end resources. talent pool and candidate relationship, skill development and training tools for recruiter.

Managed RFPs for multiple deals. finalizing the deals solutions and FTE sizing.Lead WFM Team for Business Financial Services for end to end WFM services. Bench management.

● Capacity Planning - . Suggesting hiring for balanced staff mix as per requirement, tracking training throughput and was keeping an eye on attrition, Shrinkage and other mathematical aspects affecting future capacity. Run simulation to find right occupancy for the process.● Conduct a regular review of Forecast/Hiring Plan review with Operations Primes at least once a monthBench management resources management end to end● Forecasting Long Range - involve in weighted moving average forecasting/time series/ Cumulative Moving Average & exponential Smoothing etc. using historical.● ● Forecasting - Short Range - Involve/Weekly/Daily/Intraday forecast● Forecasting Reports – Forecast accuracy report weekly for short range & Quarterly reports for long range forecast. ● Scheduling - scheduling on excel using work load/ Erlang applying required. Shrinkages and occupancy. Job involved Suggesting most suitable schedules to operations for utmost benefit and to achieve SL targets using Erlang function. Preparing Weekly Schedule attainment and Roster adherence report to make sure schedules are being followed.● FTE/Headcount management i.e. to closely work with Finance team to track FTE counts.● Also responsible to manage Annual Vacation Planning with respect to annual entitlements, vacation allotments being planned.● Create optimized and accurate schedules as well as ensure the Scheduling Efficiency is good.● Use new types of work arrangements apart from fixed arrangements like Flexible Schedules, Compressed schedules to optimize schedules and efficiency.

● Conduct a regular review of Forecast/Hiring Plan review with Operations Primes at least once a month● Provide Daily Call Volume, AHT and Shrinkage Factors for Scheduling● Ensure effective and efficient utilization of resources to minimize variable labor.● Ensure schedules generated meet service objectives with high level of scheduling efficiency.● Effectively communicate observations to the Operations team to ensure time critical resolution/action.● Work closely with the Real-Time team.● Work with business community to identify operational impacts of call routing changes.● Identify call volume trends and average on a weekly, monthly, quarterly and seasonal basis.● Maintain agent’s database and process special requests and exceptions, vacation planning in a timely manner.● Track real-time activities to improve the forecasting and scheduling predictions across all contact channels.● See quality standards for various operational areas, ensuring a quality customer experience while adhering to the SLAs.● Refer Shift review to full fill the shift Gap.● Upload forecast & shrinkage for various campaigns● Provide optimized schedules to the sites as per their requirement.● Create planners, staffing differential, over & under Shift Assignment Review and Agent’s time with coach Report.● Review the schedules and scheduling related files with operations.● Conduct weekly calls with operation and client to discuss all scheduling issues.● Provide recommendations on how to optimize the schedules & breaks.● Run staffing profiles, shift bids to provide best schedules.● Run rotation to give best schedules to agents.● Review adherence report with operations.

● Creating schedules for multiple Sites.● Help team to achieve the service level target.● Motivate the operations to achieve high standards and KPI targets.● Communicate with WFC’S of multiple sites to ensure all work patterns and headcount is maintained correctly in the scheduling software.● Provide optimized schedules to the sites as per their requirement.● Create Deviation, Shift Assignment Review and Agent’s time with coach Report.● Review the schedules and scheduling related files with operations.● Conduct weekly calls with operation and client for all sites.● Provide recommendations on how to optimize the schedules.● Run staffing profiles to provide best schedules.

managing accounting reconciliation.audits