Shaurya Gupta Email & Phone Number

India

I am currently working as a 'Customer Experience Product Manager' for 'CX Lifecycle Services' as part of 'Cisco CX Customer Success & Acceleration' organization responsible for developing a wide range of solution offers which help Cisco's customers throughout their lifecycle ensuring they are successful in achieving their business outcomes. My area of expertise is in developing, managing and delivering professional services for a great customer experience. I have a deep understanding of Enterprise, Financial and Service Provider customer segments globally through direct customer facing experience. (Jun 2022 - present) CUSTOMER EXPERIENCE PRODUCT MANAGERResponsibilities:1) Define the Offer Strategy, aligned to the overall roadmap of CX Portfolio focused on cloud based offers. Work on Cisco Lifecycle Services (previously Business Critical Services) subscription based professional services offer. 2) Lead digital innovation and SaaS strategy to include deliverables which provide recurring value to customers3) Building offers for Advisory, Planning, Design & Implement, Solution Validation, and Migration services while working closely with the engineering teams ensuring the solution development andautomationy4) Developing new service offers for Service Provider / Mass-Scale Infrastructure technologies such as Routed Optical Networking and Converged SDN Transport.5) Incorporate automation and digitization to achieve operational and cost efficiencies across deliverables. Manage the readiness of Delivery Automation Tools and other Delivery Assets to drive improved Time to Value and Operational efficiency.6) Working on the GTM (Go-to-market) and RTM (Route-to-market) strategy and ensuring timely launch.7) Collaborating with various teams across CXPM, CX Delivery, Engineering, Business Development, and Sales to ensure successful offer release and ongoing enhancements.\8) Conducting Sales and Delivery enablement sessions for our Sales, BDM, and delivery teams

Bengaluru Area, India

I worked as a 'Customer Delivery Leader' where I was responsible for standardizing, automating and digitizing customer delivery, incubating new automated solutions, driving business growth, and leading delivery teams. I also had the experience of directly managing a team of 20+ people where I was responsible for their performance, productivity and rewards and creating an inclusive environment promoting career development, inclusivity and fun.(Jul 2020 - Jun 2022) LEADER, CUSTOMER DELIVERY(Feb 2020 - Jul 2020) MANAGER.010.CUSTOMER DELIVERY.CISCO

Bangalore

Cisco Customer Experience Team (previously Cisco Advanced Services / Customer Advocacy)I worked for almost 10 years as a Network Consulting Engineer at different grade levels which has been my technical foundation in the networking industry. This role was highly technical and direct customer facing (in-person and virtual). I took on multiple hats as not only an execution engineer but also a project leader, consultant, subject-matter-expert and an escalation point-of-contact. I have led multiple large network implementation and migration projects covering Routing, Switching, Security, Data Center and Wireless technologies for major Enterprise and Service Provider customers. (Aug 2019 - Feb 2020) CONSULTING ENGINEER.010.CUSTOMER DELIVERY.CISCO(Jun 2017 - Aug 2019) CONSULTING ENGINEER.008.CUSTOMER DELIVERY.CISCO(Nov 2016 - Jun 2017) ENGINEER.III.NETWORK CONSULTING.CUSTOMER ADVOCACY(Nov 2012 - Nov 2016) ENGINEER.II.NETWORK.CUSTOMER ADVOCACY(Nov 2010 - Nov 2012) ENGINEER.I.NETWORK CONSULTING.CUSTOMER ADVOCACY

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, First Division

Activities and Societies: Computer Networking, Playing Badminton, Singing, Playing Guitar/Keyboards, ECE Society, Organizing Events

Aisse, Aissce (Cbse), Non-Medical + Informatics