Shaurya Gupta Email & Phone Number

I am an experienced IT professional and a business leader with extensive experience in the networking products and services with 12+ years of work-experience. I have been part of Cisco Systems since 2010 and have worked in multiple roles.My area of expertise is in developing, managing and delivering professional services for a great customer experience. I have a deep understanding of Enterprise, Financial and Service Provider customer segments globally through direct customer facing experience. I am currently working as a 'Customer Experience Product Manager' responsible for developing a wide range of solution offers which help Cisco's customers throughout their lifecycle ensuring they are successful in achieving their business outcomes. Previously, I have worked as a 'Customer Delivery Leader' where I was responsible for standardizing, automating and digitizing customer delivery, incubating new automated solutions, driving business growth, and leading delivery teams. I have the experience of directly managing a team of 20+ people where I was responsible for their performance, productivity and rewards and creating an inclusive environment promoting career development, inclusivity and fun.Prior to my people leader role, I worked for almost 10 years as a Network Consulting Engineer at different grade levels which has been my technical foundation in the networking industry. This role was highly technical and direct customer facing (in-person and virtual). I took on multiple hats as not only an execution engineer but also a project leader, consultant, subject-matter-expert and an escalation point-of-contact. I have led multiple large network implementation and migration projects covering Routing, Switching, Security, Data Center and Wireless technologies for major Enterprise and Service Provider customers. I have a Bachelor of Technology degree in Electronics and Communications from Kurukshetra University. I have also completed various trainings and certifications in both technical and management disciplines such as Cisco Certified Networking Professional, Cisco Migration Expert, ITIL Expert, Consultancy Development Program, Aspiring Leadership Program and Executive Shadowing Program.Specialities: Enterprise and Service Provider Networks, Software Defined Networking, Converged SDN Transport Network, Large Scale Network Migrations/Implementations, Change Management, Project Management, Service Delivery, ITIL Expertise, Leadership and Managing teams.Hobbies: Singing, Running, Cooking, Photography

Listed skills include Ccip, Ccna, Service Provider Networks, Cisco Technologies, and 22 others.