Shawanda Brown Email & Phone Number

Greater Atlanta Area

Guided and directed managers with employee relations policies and procedures to ensure corrective action initiatives achieved and high employee morale upheld. Managed new hires, open enrollment and status changes for medical, dental, vision, life and disability benefits developed and managed benefit cost to ensure expenses were allocated accurately.Facilitated formal in person and virtual video new hire orientation and guided team members with employee benefit overview to support successful onboarding initiatives.Analyzed Healthcare Insurance Critical Exception report and reconciled discrepancies to ensure accurate reporting and employee benefit insurance discrepancy reports.Processed and updated employee leave of absence reporting utilizing Workday HRIS and submitted accrued compensation to Payroll department for processing. Built and cultivated internal and external relationships and partnered with vendors, including Employee Assistance Program, Employee Recognition Program, and 401k to ensure highest level of customer service achieved. Analyzed and processed court ordered National Qualifying Medical documents and verified dependent enrollment in compliance with state and federal guidelines. Obtained and verified Employment Eligibility Verification documents and transmitted eligibility to work documents utilizing E-verify to ensure in compliance with federal regulations. Facilitated Workday HRIS database training, including promotions, job requisitions and terminations and guided managers with Human Resources policies and procedures to ensure accurate reporting. Generated request for retirement pension estimates and packets to former employees to start retirement pension payments.Reviewed 401k Hardship Withdrawal documents and submitted approval to Fidelity Investments to support employee request for fund withdrawals. Managed Employee Award Recognition Program to ensure accurate recognition reporting and highest employee morale.

Greater Atlanta Area

Built and cultivated Equifax clientele relationships and resolved Employee Benefit questions and concerns to ensure highest customer satisfaction rates achieved within 48 hour response strict time demands.Administered Equifax employee healthcare selections and analyzed and reconciled inaccurate reporting to ensure benefits accurately reported.

Greater Atlanta Area

Contacted healthcare insurance companies and verified benefit eligibility to ensure proper coverage for medical appointments and procedures. Administered and submitted appropriate medical codes into IDX system database to ensure billing accurately reported to insurance companies. Analyzed patient charts and recorded critical information to support optimal patient care and in compliance with HIPAA.Answered incoming phone calls utilizing multi-line phone system and scheduled appointments to ensure patient care optimal. Verified health insurance coverage and obtained referral authorizations, deductible and co-payment terms to ensure financial coverage confirmed.Built and cultivated internal and external relationships and conveyed pre-operative and post-operative instructions to ensure highest patient care in compliance with HIPAA.Contacted physician facilities and obtained medical history to ensure optimal patient care.

Greater Atlanta Area

Answered incoming phone calls utilizing multi-line phone system within a call center environment and scheduled appointments to ensure patient care optimal. Obtained healthcare insurance coverage and verified status to ensure benefits are active in compliance with HIPAA. Reviewed returned to sender Reminder to Make Appointment card and reconciled inaccurate data to ensure accurate information up-to-date. Contacted patients and reschedule physician conflicts to ensure optimal customer service achieved. Answered incoming phone calls utilizing multi-line phone system within a call center environment and scheduled appointments to ensure patient care optimal. Obtained healthcare insurance coverage and verified status to ensure benefits are active in compliance with HIPAA. Reviewed returned to sender Reminder to Make Appointment card and reconciled inaccurate data to ensure accurate information up-to-date. Contacted patients and reschedule physician conflicts to ensure optimal customer service achieved.