Shawn Conner Email & Phone Number

Tampa/St. Petersburg, Florida Area

Responsible for overseeing U.S. project management/ turnkey solution business. The Director of Project Execution has direct responsibility over the project management team within US Services. This includes, but is not limited to profit and loss, execution excellence, utilization, offer development and capability expansion. The role will coordinate directly with the Operations team to ensure successful project execution1. Safety compliance for all project managers.2. Pre-order support of Sales in project definition, contract review, risk identification and mitigation, project execution process, and scope clarification, etc, through the quotation escalation process.3. Ongoing review and expansion of the order review process to ensure key factors are properly documented before order conversion (purchase order, contract, terms & conditions, risk mitigation, escalation approvals, etc)4. Continuous talent development of the project management team. Ensure a career development path and standardized training is established. Utilize the Schneider Electric Customer Project Process as the backbone of all education and process planning.5. Management of all projects over $500,000 within the US Services Operations backlog.6. Deploy standard documentation and project scheduling tools are utilized across the team.7. Drive the impact of successful project management to the team and its impact to the project, the team and the overall business. This includes, but is not limited to revenue, cashflow, subcontractor management, labor/ material cost, definition of out of scope work, and its direct impact to project margin.8. Drive execution excellence through monthly project reviews involving the team, operations, finance, and upper management.9. Communicate project risk and impacts to upper management and finance along with risk mitigation plans.10. Communicates up and down the customer chain from the C-level to the facility/ project level.

Tampa, Florida

Regional Management of the Southeast to include; Nashville, Raleigh, Greenville, Atlanta, and Tampa Service Locations.Ensures that a organizational department has the Service Support Resources to ensure all customers are supported. Ensures that the organizational department has the Service Capability to support its engineering and service commitments.Monitors the organizational department Service Activities and ensure that it is resourced to meet the needs of customers. Ensures that the department runs efficiently within budget and maximizes every support opportunity. 1. Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, priorities spending, and achieve timeliness, reliability, and customer satisfaction standards.2. Plan, priorities, and implement service activities to fulfill maintenance contracts and service-level agreements.3. Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates.4. Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.5. Select, lead, direct, evaluate, and develop a team of service engineers and technicians to ensure that installations are completed on-time, within budget, and according to customer requirements.6. Ensure support / service contracts are maintained efficiently and effectively within budget constraints.7. Grows the customer base and manages all service resources to ensure customer satisfaction. 8. Responsible for the safety of all direct reports, Schneider Electric employees and contractors.

Tampa/St. Petersburg, Florida Area

Ensures that a organizational department has the Service Support Resources to ensure all customers are supported. Ensures that the organizational department has the Service Capability to support its engineering and service commitments.Monitors the organizational department Service Activities and ensure that it is resourced to meet the needs of customers. Ensures that the department runs efficiently within budget and maximizes every support opportunity. 1. Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, priorities spending, and achieve timeliness, reliability, and customer satisfaction standards.2. Plan, priorities, and implement service activities to fulfill maintenance contracts and service-level agreements.3. Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates.4. Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.5. Select, lead, direct, evaluate, and develop a team of service engineers and technicians to ensure that installations are completed on-time, within budget, and according to customer requirements.6. Ensure support / service contracts are maintained efficiently and effectively within budget constraints.7. Grows the customer base and manages all service resources to ensure customer satisfaction. 8. Responsible for the safety of all direct reports, Schneider Electric employees and contractors.

Tampa/St. Petersburg, Florida Area

• Installing, inspecting, troubleshooting and repairing low and medium voltage electrical power distribution equipment• Instructs customers and sales personnel on the operation and maintenance of equipment• Installs, services and repairs customer equipment. Performs warranty work and start-up service. • Performs testing, calibration, checking, correcting, adjusting and repair services on customer products. • Provides technical support in product service, product training and applications. • Analyzes complex problems in equipment and machinery using knowledge of electrical power systems and electronics to isolate and correct the fault. • Consults with product support and engineering personnel to determine solutions to complex problems in system operation. • Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. • Assists in the developing design modifications. Implements modifications and provides installation support for the modifications. • Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. • Maintains service equipment, tools and documentation.