Shawn Doolin Email & Phone Number

Kingwood, Texas

Houston, Texas Area

Challenged with driving growth during a comprehensive rebranding that went far beyond a name change to include transforming store layouts, sales tactics and processes, pricing and promotions, manufacturing and customer service delivery. Provided general management and P&L oversight over 112 stores (10–15 people per store) in three states (Oklahoma, Texas and Louisiana) – leveraging strategic business savvy, change management expertise and inspirational leadership to drive revenue growth and profitability during a period of tremendous change. Trained, developed and coached store employees on delivering customer service excellence that contributed to increased customer acquisition, retention and loyalty. Built and led team of nine direct reports.Substantially grew sales for the region from 2010 to 2016. Played a lead role in facilitating a national rebranding effort for three states, transitioning and remodeling 112 stores from EyeMasters to Visionworks in 2012. Transformed the region into the #1 ranked in the company for Customer Satisfaction and Average Ticket. Earned #1 ranking in the company for Lens Cleaning Kits and Eyeglass Protection Plans sold, with nine territories ranking one through nine in both. Also ranked #1 in the company for Managed Vision Care Multiple Pair Sales.

Houston, Texas Area

Planned, directed and oversaw sales, operations and P&L management for $24M territory comprised of 18 stores throughout Texas and Louisiana. Designed and delivered targeted, high-impact customer service improvement plan, inclusive of new approaches and employee training, to “right-track” and restore customer service excellence to all stores. Led, coached and motivated 18 general managers to continually exceed KPIs.Received Territory Director of the Year award in 2008. Also was awarded Territory Director of the Year in 2005, Best Customer Service, Best Lab Service and Best Overall Profit. Earned Best Lab Performance in 2004 and was additionally recognized with Territory Director of the Year in 1998, Best Store Contribution 1998, and Best Comp Sales Performance, and Best Sales vs. Plan Performance.

Houston Texas

Drove revenue growth and profitability for a 5-store region (12–15 people/store) through managing and optimizing regional sales and marketing, operations, hiring, training and development, and financial management. Designed and implemented multifaceted turn-around plan to bolster sales, operations, talent and manufacturing for four underperforming stores. Created stores that consistently had the highest/best contribution margins through tight expense control, an emphasis on employee training and development, and the delivery of an optimal customer experience.

Houston Texas

Promoted to oversee sales, service, operations and human resources activities for eight different locations with increasingly higher levels of sales volume. Designed and directed execution of innovative merchandising and marketing strategies, based on comprehensive customer and competitive analyses, which drove increased revenue, profits and market share. Partnered closely with physicians and other constituents to deliver customer service excellence. Held full P&L accountability while directing successful turnaround of stores, improving talent and customer service experience across multiple stores.

Houston, Texas

Provided day-to-day management of EyeMasters laboratory and oversight of eyewear manufacturing, quality control, equipment repair and maintenance, and training and development of all staff members. Ensured optimum productivity levels and efficiencies, as well as strict adherence to quality and prescription standards.