Shawn Dube Email & Phone Number

Greater Boston Area

The goal of the Continual Service Improvement team at Staples is to improve overall application and infrastructure uptime and stability across the many IT and business units in North America.

Framingham, Ma

- Evaluate incidents critically, assessing both technical risk and impact to business and determining if an incident is a high priority incident or not.- Lead High Priority Incidents to resolution at a rapid pace.- Drive quick analysis to define the root cause and resolution of all incidents with the aid of Subject Matter Experts (SME's).- Perform logical analysis of issues as they arise and recommend solutions.- Use excellent verbal communication skills with the ability to succinctly convey problem at hand to senior executive management.- Write and deliver clear and concise business alerts, updates, and closures communications.- Participate in 24 x 7 on-call rotation.- Maintain and share professional and technical knowledge with internal and external resources to promote understanding of ITIL processes.- Proactively recommend process improvement opportunities.

Framingham, Ma

One of the original agents to pilot the new Matrix program which is a remote services program part of EasyTech.Responsibilities:Support retail stores by completing technical services remotely on a wide range of customer PCsHandle escalations from first level agentsDevelop training materials for agents and storesTest out latest enhancements to program before full deploymentDevelop and manage knowledge-base

Manchester, Nh

Manager in charge of technology sales and service at the Manchester, NH store. Also in charge of opening and closing the store when scheduled and managing entire store operations when scheduled as the manager on duty.

Region 11, New Englang

Responsible for training almost 100 stores in Northern New England. Training focuses on the sales and service execution of the EasyTech program at the district and store level.

I perform in-home PC and network services in the Greater Boston Area and also support multiple districts with EasyTech training, development, and escalation resolution.

Sr. Technical Advisor for the store in Nashua, NH (0061)

I worked in the Divisional EasyTech field team supporting multiple stores in the Mass/NH market. I also provided onsite IT solutions to consumers and small businesses.

Master Of Business Administration (M.B.A.), It Management

Bachelor'S Degree, Business Administration - Organizational Leadership

Associate'S Degree, Business Administration: Management, 3.87