Shawn Dube Email and Phone Number
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Shawn Dube personal email
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Shawn Dube is a Principal Technical Analyst - Continual Service Improvement at Staples. He possess expertise in training, sales, retail, customer service, customer satisfaction and 18 more skills. He is proficient in English. Colleagues describe him as "Shawn is the utmost example of Staples mission statement. He is extremely knowledgeable and is more than willing to find the total solution to any customer's needs. His techincal skills and customer service abilities are exemplary. I would recommend him to anyone in need of technical assistance." and "Having had the opportunity to to work with Shawn for several years in the Staples North American Retail organization, through the course of several EasyTech Ruscomp system deployments and functional improvements - I cannot recommend him highly enough. Shawn brings business experience and attention to detail to each project and task, and has always been consistent in focusing on both the customer experience and the need to drive sales."
Staples
View- Website:
- staples.com
- Employees:
- 29840
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Principal Technical Analyst - Continual Service ImprovementStaples Apr 2017 - PresentGreater Boston AreaThe goal of the Continual Service Improvement team at Staples is to improve overall application and infrastructure uptime and stability across the many IT and business units in North America.
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Sr. Technical Analyst - Itil Priority Incident ManagementStaples Oct 2014 - Apr 2017Framingham, Ma- Evaluate incidents critically, assessing both technical risk and impact to business and determining if an incident is a high priority incident or not.- Lead High Priority Incidents to resolution at a rapid pace.- Drive quick analysis to define the root cause and resolution of all incidents with the aid of Subject Matter Experts (SME's).- Perform logical analysis of issues as they arise and recommend solutions.- Use excellent verbal communication skills with the ability to succinctly convey problem at hand to senior executive management.- Write and deliver clear and concise business alerts, updates, and closures communications.- Participate in 24 x 7 on-call rotation.- Maintain and share professional and technical knowledge with internal and external resources to promote understanding of ITIL processes.- Proactively recommend process improvement opportunities.
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Sr. Easytech Remote Support Agent (Matrix)Staples Feb 2013 - Oct 2014Framingham, MaOne of the original agents to pilot the new Matrix program which is a remote services program part of EasyTech.Responsibilities:Support retail stores by completing technical services remotely on a wide range of customer PCsHandle escalations from first level agentsDevelop training materials for agents and storesTest out latest enhancements to program before full deploymentDevelop and manage knowledge-base
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Retail Sales And Service ManagerStaples Apr 2012 - Feb 2013Manchester, NhManager in charge of technology sales and service at the Manchester, NH store. Also in charge of opening and closing the store when scheduled and managing entire store operations when scheduled as the manager on duty.
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Easytech Regional Field TrainerStaples Jul 2011 - Apr 2012Region 11, New EnglangResponsible for training almost 100 stores in Northern New England. Training focuses on the sales and service execution of the EasyTech program at the district and store level.
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Mobile Technician Region 11Staples Jan 2010 - Aug 2011I perform in-home PC and network services in the Greater Boston Area and also support multiple districts with EasyTech training, development, and escalation resolution.
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Retail Assistant ManagerStaples Apr 2009 - Feb 2010
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Sr. Technical AdvisorStaples Oct 2008 - Mar 2009Sr. Technical Advisor for the store in Nashua, NH (0061)
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Mobile TechnicianStaples Jan 2005 - Oct 2008I worked in the Divisional EasyTech field team supporting multiple stores in the Mass/NH market. I also provided onsite IT solutions to consumers and small businesses.
Shawn Dube Skills
Shawn Dube Education Details
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It Management -
Business Administration - Organizational Leadership
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Nashua Community College3.87
Frequently Asked Questions about Shawn Dube
What company does Shawn Dube work for?
Shawn Dube works for Staples
What is Shawn Dube's role at the current company?
Shawn Dube's current role is Principal Technical Analyst - Continual Service Improvement.
What is Shawn Dube's email address?
Shawn Dube's email address is sh****@****les.com
What is Shawn Dube's direct phone number?
Shawn Dube's direct phone number is +160330*****
What schools did Shawn Dube attend?
Shawn Dube attended Southern New Hampshire University, Southern New Hampshire University, Nashua Community College.
What skills is Shawn Dube known for?
Shawn Dube has skills like Training, Sales, Retail, Customer Service, Customer Satisfaction, Process Improvement, Inventory Management, Sales Operations, Employee Training, Account Management, Mobile Devices, Computer Hardware.
Who are Shawn Dube's colleagues?
Shawn Dube's colleagues are James Lincon, Toni Alexander, Bonnie Weidert, Carlos Vaca, Chelsea Baker, Akhilesh Verma, Linda Lester.
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Shawn Dube
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Shawn Dube
Tampa, Fl5agilethought.com, hotmail.com, bellsouth.net, idstc.com, microsoft.com11 +132121XXXXX
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