Shawn Dube Email and Phone Number

• Managing and maintaining servers, ensuring uptime and reliability• Configuring and optimizing system performance and security• Overseeing software installations and updates• Designing, implementing, and managing network infrastructure• Implementing security measures to safeguard systems and data• Ensuring compliance with industry regulations and best practices• Diagnosing and resolving technical issues promptly

• Quality assurance, implementation, and ongoing support for diverse client applications• Delivering comprehensive training to internal and off-site users for optimized system maintenance and issue resolution• Proficiently manage IT projects involving Microsoft Office 365, Active Directory, Crystal Reports, and Macola• Skillful in creating patches and effective solutions to resolve application bugs• Development of scripts and processes for seamless data integration and maintenance• Configuration of networks to ensure smooth and reliable operations aligned with business processes and objectives

• Implemented and maintained an OCR engine within a newly established Business Intelligence (BI) solution• Proficient in report building and troubleshooting using Jaspersoft Studio Professional/MySQL within BI environments• Managed the email marketing department, providing support for creative designs, data collection, reporting, and implementing strategies for improved email deliverability and best practices

Systems Administrator Pernix Therapeutics, Charleston, SC | August 2013 – August 2017• Managed a 120-member pharmaceutical sales team, overseeing Exchange email administration, iOS training, and remote assistance for iPads utilizing the MaaS360 system• Configured and supported office users both remotely and on-site, covering software, hardware, Active Directory, Exchange, and VOIP system functionalities.• Researched, implemented, and maintained inventory asset management systems while negotiating advantageous vendor agreements to foster productive and beneficial relationships• Played a key role in facilitating the rollout of servers in the data center

• Tier 2 Help Desk Support assisting with critical work orders entered into the system• Providing technical assistance to over 15,000 students, faculty and staff with hardware and software issues including Apple support; Mac, iPhone, and iPad• Review work orders placed in HEAT ticketing and assigning them to the appropriate department technician for support, escalating if necessary• Desk side support in problem isolation and repair of various types of computers, laptops and peripherals• Providing support for off-site customers using remote assistance

• Providing customer support to all students, faculty and staff with telephony/internet issues.• Accessing Pinnacle software to register MAC Addresses, Long Distance Codes, and Telephony work orders.• Activating, configuring, and troubleshooting wireless internet on a MAC filtered network.