Shawn Hicks Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, California, United States

San Francisco Bay Area

San Francisco, California

- Manage a team of 5 business analysts and 6 data operations specialists.- Construct ad hoc reports for SEM leadership using Oracle SQL, SQL Manager, MS Excel, and Tableau. - Analyse information, provide insight and recommend process improvements for colleagues and downstream data consumers. - Formed the USF Data Governance Committee, including writing the charter, assembling the membership, and co-chairing the organization.- Constructed an enrollment projection model in MS Excel to predict enrollments per semester based on incoming class goals across domestic and international applicants, and by college.- Identified a need and led the effort to clean up stale course catalog data across the university in order to improve the student experience and reduce costs.- Managed software modifications to the university student portal (Drupal) to collect local address information in order to improve data resources for institutional research and student success activities. - Led the Slate CRM integration with the student information system in collaboration with enrollment leaders, end users, and IT personnel. Constructed the data schema crosswalk between the SQL Server CRM and Oracle-based ERP taking into consideration the significant analytics investment in the legacy system. The project was completed without requiring a rewrite of existing analytics work. - Improved the student application intake process to eliminate the need for seasonal temporary employees and greatly reduce overtime labor and employee frustration. Data processing time reduced by over 50% ensured reliable information was available to stakeholders earlier and student applicants received more timely and valuable responses.

Goleta, California

- Supervise and provide technical expertise and operational management for a team of eleven professional programmers, business analysts, network engineers, and desktop support professionals.- Developed and implemented an IT change management process, including the formation of a prioritization workgroup.- Initiated disaster recovery/business continuity planning project.- Initiated information infrastructure improvement project -- relocate business-critical information from static HTML pages to a database with data-centric website rebuild.- Evaluated exposure to the European General Data Protection Regulation (GDPR).

Tampa/St. Petersburg, Florida Area

- Supervise 14 technical positions in applications development, database administration, business intelligence, reporting, project management, and business analysis.- Manage the change management process for the student information systems to include Banner ERP, Degreeworks, Talisma CRM, and the payment portal.- Project manager for various projects from college performance dashboards to a re-implementation of the Talisma customer relationship management application. - Led the development of a new executive information system and business intelligence reporting product. - Administer department budget of $1.3 million.

Tampa/St. Petersburg, Florida Area

- Led a team of developers and a business analyst in support of the corporate resource tracking application used in offices located in over 40 countries. - Conduct business analysis of user processes and recommend solutions for leveraging IT resources to reduce time, errors, and re-work. - Perform full software lifecycle development using Linux, Apache, MySQL, PHP. - Analyse data needs, construct, and implement appropriate data schemas as required. Perform system and database administration for the production and development web servers.

Tampa/St. Petersburg, Florida Area

- Design, build, and maintain an online, commercial insurance application based on Linux, Apache, MySQL, PHP. - Responsible for transmitting customer health coverage choices to the DB2/COBOL quoting system and formatting the XML response for the browser.

Master Of Business Administration (Mba), Management Information Systems, General

Activities and Societies: Beta Gamma Sigma

Bachelor Of Science In Business Administration, Management Information Systems, Magna Cum Laude

Activities and Societies: Beta Gamma Sigma Honor Society