Shawn Hicks Email & Phone Number

Long Beach, Ca, Us

Long Beach, Ca, Us

In my role, I led the design, development, and integration of advanced systems and subsystems, ensuring they met project requirements through meticulous engineering processes and robust testing. I strengthened the organization’s testing capabilities by designing a cost-effective LTE radio frequency test system, integrating both hardware and software components within a $10K budget. By partnering with end-users, I refined hardware setups and optimized software configurations to enhance functionality and address operational challenges. I also developed and maintained comprehensive engineering documentation, including system architecture diagrams, interface control documents, and technical reports.I engineered and deployed a portable software-defined radio package, achieving a 25% reduction in weight through strategic research and integration, significantly improving network infrastructure mobility. My work enhanced visibility into daily cyber package progress by utilizing Office 365 and related tools to generate real-time metrics and analytics, facilitating prompt issue resolution. I deployed Azure Machine Learning tools to develop predictive analytics models, providing actionable insights that optimized operational planning and resource allocation. Additionally, I revised eight critical cyber policy documents to ensure compliance with Agile Core services and supported the upgrade of enterprise-wide IT systems. I demonstrated system capabilities to key stakeholders, developing a detailed test plan for evaluating system performance in field environments, driving strategic planning initiatives.

As a professional in tactical communication systems and IT infrastructure management, I coordinated the installation, configuration, maintenance, and troubleshooting of complex networks, providing expert-level technical support for all communication-related issues. My experience includes managing inventory and ensuring compliance with Navy and Department of Defense (DoD) standards and protocols. I led a global R&D team of 12 members in developing and implementing robust monitoring and maintenance protocols that resulted in 100% uptime for 54 mission-critical IT systems. My efforts in directing tactical R&D projects led to an 18% reduction in equipment footprint and the modernization of 110 high-value IT assets, thereby enhancing system efficiency and reliability.In my role, I played a crucial part as the primary technical liaison with senior leadership, delivering detailed technical analyses and strategies that supported strategic planning and decision-making. I enhanced team efficiency by leading training initiatives that streamlined workflows and optimized resource allocation for global IT operations. Additionally, I designed and conducted targeted training programs for new hires, focusing on complex technical subjects to accelerate onboarding and proficiency in advanced system administration tasks. My ability to communicate complex technical information effectively has been demonstrated through technical demonstrations and briefings for senior executives and VIPs, showcasing advancements in IT solutions and system capabilities.

As a Strategic Communications Coordinator, I managed a wide range of communication materials, from drafting and editing to overseeing their distribution. I worked closely with journalists and media outlets to foster strong relationships and enhance media engagement. By monitoring, analyzing, and reporting on the effectiveness of our communication strategies, I ensured alignment with our organization's overall strategic goals. My role also involved translating complex technical concepts into accessible content for diverse audiences, including developing and delivering training programs on deployable enterprise communications suites.I demonstrated strong technical acumen and problem-solving skills, achieving 100% readiness for multiple offsite network installations and serving as the Departmental Equipment Manager. In this capacity, I guaranteed inventory control and equipment readiness, managing departmental assets valued at $5.3 million. As a communications subject matter expert for Pacific Command’s Afloat Forward Staging Base, I provided uninterrupted C4ISR capabilities to Special Forces personnel during Joint Combined Exchange Training events. Additionally, I leveraged my expertise in network security and systems architecture to maintain high bandwidth and reliable network operations in dynamic environments.

As a Network Operations Specialist, I led a team responsible for the performance, integrity, and security of network systems within a high-risk production environment. I implemented network security protocols to protect sensitive information, configured network devices for compliance with organizational standards, and maintained operational security. My efforts ensured uninterrupted communications for 130,000 exercise participants by overseeing the monitoring and maintenance of over 300 communication circuits, facilitating the delivery of over 4,500 messages.I enhanced system reliability and uptime by directing a team in a 24/7 watch section, ensuring seamless operations for the Department of Defense Intelligence Information Enterprise. I also played a key role in minimizing downtime and strengthening cybersecurity by coordinating critical cybersecurity events and system outages with the Defense Intelligence Agency Headquarters. My work involved balancing competing demands to optimize IT performance and user satisfaction through effective network management, desktop support, and system administration for core administrative personnel.