Shawn Mann Email & Phone Number

Denton, Texas, United States

Denton, Texas, United States

Covering The Mountain West & Pacific Northwest Territory

• Audit 55+ dealership Sales and Service departments per year in the Mountain West & Pacific North West regions
• Evaluate dealership Sales Documents for incentives accuracy and to ensure no fraud is occurring
• Evaluate Warranty Repair Orders were submitted accurately and that the repair followed published diagnostics
• Participated in special teams developing new warranty audit strategies and launching Remote Warranty audit process
• Develop audit reports and present large charge back amounts to dealer principals and dealer management

Covering The Mountain West & Pacific Northwest Territory

• Audit 45+ dealership Sales and Service departments per year in the Mountain West & Pacific North West regions
• Evaluate dealership Sales Documents for incentives accuracy and to ensure no fraud is occurring
• Evaluate Warranty Repair Orders were submitted accurately and that the repair followed published diagnostics
• Participated in special teams developing new warranty audit strategies and launching Remote Warranty audit process
• Develop audit reports and present large charge back amounts to dealer principals and dealer management

Orange County, California Area

• Provide phone and in person technical support on 65+ difficult to repair vehicles per year within assigned market area
• Verify repairs and document steps taken in a clear manner for reports to engineering and quality
• Assist dealers to expand their overall repair capability with equipment purchases using return on investment studies Recommend Fix it Right and Service Repair Process improvements to all levels of dealer management
• Create and conduct presentations for bi-monthly equipment sales meeting
• Lead ASSET training program utilization success in LA metro area
• Team champion of Rotunda equipment sales leading team to reach goal of 7.1M in sales

Allen Park, Michigan

• Formulate technical repair direction for 20+ communications per day to concisely recommended repairs to dealership technicians through written or phone requests related to all transmissions and electrical systems
• Continually improve my knowledge of automotive systems by completing 96 Ford web based technician training courses
• Participate in a team environment to encourage open communication of emerging concerns

Clinton, Utah

Layton, Utah

Riverdale, Utah

Tooele, Utah

Dual Bachelors, Automotive Technology - Field Service Operations; Technical Sales

Associate Of Science - As, Automotive Service