Shawn Mcdermott

Shawn Mcdermott Email and Phone Number

Senior Manager - Enterprise Operations at Bullhorn @ Bullhorn
boston, massachusetts, united states
Shawn Mcdermott's Location
Boston, Massachusetts, United States, United States
Shawn Mcdermott's Contact Details

Shawn Mcdermott personal email

n/a
About Shawn Mcdermott

Shawn Mcdermott is a Senior Manager - Enterprise Operations at Bullhorn at Bullhorn. He possess expertise in research, data analysis, powerpoint, statistics, qualitative research and 13 more skills.

Shawn Mcdermott's Current Company Details
Bullhorn

Bullhorn

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Senior Manager - Enterprise Operations at Bullhorn
boston, massachusetts, united states
Website:
bullhorn.com
Employees:
979
Shawn Mcdermott Work Experience Details
  • Bullhorn
    Senior Operations Manager, Enterprise
    Bullhorn Mar 2023 - Present
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  • Bullhorn
    Enterprise Operations Manager
    Bullhorn Mar 2021 - Mar 2023
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  • Bullhorn
    Enterprise Staff & Field Operations Manager
    Bullhorn Mar 2020 - Mar 2021
    Boston, Massachusetts, United States
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  • Bullhorn
    Global Operations Coordinator, Enterprise
    Bullhorn Mar 2019 - Mar 2020
    Greater Boston Area
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  • Bullhorn
    Strategic Account Program Coordinator
    Bullhorn Dec 2017 - Mar 2019
    Greater Boston Area
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  • Bullhorn
    Senior Quality Analyst
    Bullhorn Feb 2016 - Dec 2017
    • Developed reporting to monitor Customer Satisfaction Rating• Performed Root Cause Analysis to identify areas for improvement.• Built dashboards to display Support and Professional Services metrics.• Presented action plans to stakeholders within Customer Service and Professional Service Leadership org.• Created new and improved existing processes and procedures for Support Analysts, Implementation Analysts, Project Managers and Technical Consultants that increased efficiency and overall customer satisfaction.
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  • Bullhorn
    Quality Assurance Analyst
    Bullhorn Dec 2014 - Feb 2016
    Among the first members selected to build the Support Quality Assurance Team. This team was formed to design and implement Quality criteria and processes across our Support organization. Tech Support Analyst’s performance is continually reviewed to improve the overall quality of service provided across Bullhorn’s Technical Support Teams around the globe. Performed Data Analysis and established quantitative data points that reflect overall customer experience.Implemented communication strategies to create a uniform, incredible customer service experience across teams in North America and Europe.
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  • Bullhorn
    Technical Support Analyst
    Bullhorn Feb 2013 - Dec 2014
    Greater Boston Area
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  • University Of Connecticut Department Of Mechanical Engineering
    Administrative Assistant
    University Of Connecticut Department Of Mechanical Engineering Sep 2011 - May 2012
    Storrs, Ct
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Shawn Mcdermott Skills

Research Data Analysis Powerpoint Statistics Qualitative Research Microsoft Office Customer Relationship Management Program Coordination Business Process Improvement Account Management Student Leadership Microeconomics Higher Education Econometrics Economics Microsoft Excel Customer Service Technical Support

Shawn Mcdermott Education Details

Frequently Asked Questions about Shawn Mcdermott

What company does Shawn Mcdermott work for?

Shawn Mcdermott works for Bullhorn

What is Shawn Mcdermott's role at the current company?

Shawn Mcdermott's current role is Senior Manager - Enterprise Operations at Bullhorn.

What is Shawn Mcdermott's email address?

Shawn Mcdermott's email address is sm****@****orn.com

What schools did Shawn Mcdermott attend?

Shawn Mcdermott attended The University Of Connecticut, Roger Williams University.

What skills is Shawn Mcdermott known for?

Shawn Mcdermott has skills like Research, Data Analysis, Powerpoint, Statistics, Qualitative Research, Microsoft Office, Customer Relationship Management, Program Coordination, Business Process Improvement, Account Management, Student Leadership, Microeconomics.

Who are Shawn Mcdermott's colleagues?

Shawn Mcdermott's colleagues are Anjaneyulu Karusala, Christina Allen, Sami Badra, Grace Litam, Kirsten Bystrom, Adam Chin, Natalia Pchelnikova.

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