Shawn Mclean Email and Phone Number

Responsible for facilitation of SoD rules, execution of SoD related operations and oversight with LOB/App Teams. Help to create Macros in excel to reduce time for completion of request, creating timelines for completion of the waves on time and working with apps to address any delays. Updated role profiles with standard access and access levels for job functions within Wholesale Lines of Businesses to properly implement RBAC (Role Based Access Control) and ABAC (Application Based Access… Show more Responsible for facilitation of SoD rules, execution of SoD related operations and oversight with LOB/App Teams. Help to create Macros in excel to reduce time for completion of request, creating timelines for completion of the waves on time and working with apps to address any delays. Updated role profiles with standard access and access levels for job functions within Wholesale Lines of Businesses to properly implement RBAC (Role Based Access Control) and ABAC (Application Based Access Control) access control models to minimize/prevent risk to the bank.Created SoD controls, documentation, and training materials in line with IT Security best practices using regulatory compliance requirements.Managed data for ASoD which included updating data SharePoint/Tableau/Excel creating reports for LOB/Application/Business stakeholders. In addition, troubleshooting reporting issues in SharePoint/Tableau/Sql. Show less

Configured information security access and security administration on multiple systems(Database, LAN, Email, Active Directory, Blackberry/iPhone, Remote, and Mortgage,Financial, and Wholesale systems) including troubleshooting of complex problems. Updated role profiles with standard access and access levels for job functions withinWholesale Lines of Businesses to properly implement RBAC (Role Based AccessControl) and ABAC (Application Based Access Control) access control models… Show more Configured information security access and security administration on multiple systems(Database, LAN, Email, Active Directory, Blackberry/iPhone, Remote, and Mortgage,Financial, and Wholesale systems) including troubleshooting of complex problems. Updated role profiles with standard access and access levels for job functions withinWholesale Lines of Businesses to properly implement RBAC (Role Based AccessControl) and ABAC (Application Based Access Control) access control models in orderto minimize/prevent risk to the business. Show less

Provided intermediate to advanced level of technical support for e-commerce products and services, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies, and associated hardware support.➢ First point of client contacts in providing support for technical questions and issues related to web applications, systems, and products.➢ Provided supervision and notification of potential production issues, often involving… Show more Provided intermediate to advanced level of technical support for e-commerce products and services, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies, and associated hardware support.➢ First point of client contacts in providing support for technical questions and issues related to web applications, systems, and products.➢ Provided supervision and notification of potential production issues, often involving triage with internal technology operations team, external vendors, and internal servicing groups.➢ Coordinated between customer and internal parties for complex issues (customer service officer, relationship manager, sales officer, product support, and application technology development groups) to coordinate satisfactory technical issue resolution➢ Documented and resolved both basic and major problems regarding applications and escalated to senior staff or management when solution was unclear along with a solution to the issue. Accurate and detailed technical documentation of problems encountered with solutions used to provide resolution. Show less

➢ Working Knowledge of Access provisioning software used to complete requests in addition provisioned access for users to Unix servers and Databases (Oracle, Sybase, SQL) forproduction and non-production environments➢ Provides customer and administration support to meet department SLA goals over manyLines of business like CRE, Risk, and Wholesale banking➢ Always goes the extra mile including staying late or working weekends if necessary.➢ Point of contact for new and… Show more ➢ Working Knowledge of Access provisioning software used to complete requests in addition provisioned access for users to Unix servers and Databases (Oracle, Sybase, SQL) forproduction and non-production environments➢ Provides customer and administration support to meet department SLA goals over manyLines of business like CRE, Risk, and Wholesale banking➢ Always goes the extra mile including staying late or working weekends if necessary.➢ Point of contact for new and existing Team members for any questions or problems aswell as motivating them if they are working on a hard request with a request.➢ Documented and resolved both basic and major problems regarding applications andescalated to senior staff or management when solution was unclear along with a solutionto the issue. Show less