Shawn Fitzgerald Email and Phone Number
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Shawn Fitzgerald personal email
Shawn Fitzgerald phone numbers
I am a highly experienced and motivated Technical Account Manager with over 10+ years of experience in a technical support role. I have a proven track record of managing and maintaining relationships with clients, and ensuring their satisfaction with our products and services. I'm skilled in troubleshooting, problem-solving, and customer service. I have a passion for technology and enjoy helping clients succeed. I work effectively in high-pressure, high-stress environments and always put the customer first.
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Global Ecommerce Payments LeadBose Corporation Sep 2024 - PresentFramingham, Massachusetts, United States -
Technical Account ManagerPaypal Nov 2021 - Sep 2024Remote• Act as the main point of contact for technical issues affecting PayPal Partners and Merchants, and use technical expertise to drive complex issue management and resolve merchant and partner challenges.• Develop strategic relationships with key stakeholders to understand merchant’s business needs and desired outcomes and work with internal teams such as Product, Engineering, Customer Success, Engagement Management, and Sales to upsell and upgrade PayPal’s product offerings with the merchant.• Strong problem solving skills with the ability to identify irregularities in functionality and unexpected behaviors with PayPal products and services, diagnose and identify issues with API’s, Code, Services, and Network connectivity, conduct test scenarios for technical issues with code, software, hardware, devices, and endpoints and develop in-depth technical documents for distribution to PayPal merchants.•Proactively manage a portfolio of large enterprise clients, offering post-sales technical expertise to enhance long-term relationships.•Improve customer satisfaction through rapid issue resolution and consistent, proactive communication.•Collaborate with cross-functional teams, including product engineering to make sure customer requirements and product usability is enhanced. -
Global Technical Support Engineer - MtsPaypal Oct 2019 - Nov 2021Newton, Ma• Resolved complex technical issues for PayPal partners by providing exceptional customer service and working with cross-functional teams.• Learned and supported PayPal technology offerings and APIs by researching events generated by the PayPal monitoring and alerting systems, reproducing and resolving technical issues, and creating knowledge-base entries and solutions on key customer topics.• Acted as a technical subject matter expert by creating and maintaining application notes, transferring knowledge to partners and co-workers, and working with the PayPal product strategy team to file and track incoming enhancement requests.• Collaborated with product and development teams to identify and rectify major recurring issues.• Developed and delivered comprehensive training materials for internal team members and clients, significantly enhancing their technical proficiency and operational efficiency.
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Technical Support EngineerPaypal Jan 2017 - Oct 2019Newton, Ma• Assisted customers with understanding and solving issues while using fraud protection products/solutions.• Trained customers on using PayPal Fraud Protection products/solutions including the ability to write custom rules, triggers, etc.• Provided feedback from customers to the product development team in an effort to continually improve the product and assist in clear specification of feature requests, bug reports, and professional services requests.
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Support Systems EngineerThe Alternative Technology Group, Llc Mar 2016 - Jan 2017Braintree, Massachusetts• Handled technical support requests directly from customers and escalated issues from other team members and field engineers, working towards maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities.• Provided system documentation and consulting services, including system reviews and recommendations, to improve organization's perception with existing customers through exceptional customer service.• Provided escalation support and mentored other engineers, while working and communicating well with clients, vendors, consultants, contractors, and other IT personnel. -
Technical Support EngineerFoodtec Solutions Aug 2015 - Mar 2016Needham, Ma• Responded to technical support requests and issues, troubleshooted problems, and provided effective solutions to customers, in order to ensure the highest levels of customer satisfaction• Collaborated with cross-functional teams, including development, product, and QA teams, to resolve complex technical issues and improve product functionality• Created technical documentation, knowledge base articles, and procedures, to enable customers to self-resolve common issues and improve overall product supportability. -
Desktop & Network SupportMetropolitan Cabinets & Countertops Jan 2013 - Aug 2015Norwood, Massachusetts• Provided technical support and troubleshooting for desktops, laptops, and network issues, ensuring minimal disruption to business operations and maximum productivity• Managed, configured and maintained servers, network infrastructure, and peripherals, while implementing and enforcing security protocols to protect company's data and assets.• Worked closely with other IT staff to ensure the smooth operation of the IT systems by monitoring, diagnosing and resolving hardware and software issues, coordinating with vendors and other IT staff to support the IT systems. -
Business Management InternshipBlue Hill Country Club Mar 2012 - Nov 2012Canton, Massachusetts• Effectively practiced essential managerial procedures.• Used skills gained in management and computer science classes to make decisions.• Applied knowledge to everyday tasks.
Shawn Fitzgerald Skills
Shawn Fitzgerald Education Details
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Bridgewater State UniversityManagement -
Brockton High SchoolHigh School Diploma
Frequently Asked Questions about Shawn Fitzgerald
What company does Shawn Fitzgerald work for?
Shawn Fitzgerald works for Bose Corporation
What is Shawn Fitzgerald's role at the current company?
Shawn Fitzgerald's current role is Global eCommerce Payments Lead | Ex-PayPal.
What is Shawn Fitzgerald's email address?
Shawn Fitzgerald's email address is sh****@****oup.com
What is Shawn Fitzgerald's direct phone number?
Shawn Fitzgerald's direct phone number is +178194*****
What schools did Shawn Fitzgerald attend?
Shawn Fitzgerald attended Bridgewater State University, Brockton High School.
What are some of Shawn Fitzgerald's interests?
Shawn Fitzgerald has interest in Science And Technology.
What skills is Shawn Fitzgerald known for?
Shawn Fitzgerald has skills like Microsoft Office, Microsoft Exchange, Windows Operating Systems, Computer Hardware, Computer Repair, Computer Maintenance, Iphone Support, Android Support, Mitel 5000, Customer Service, Purchasing, Osha Record Keeping.
Who are Shawn Fitzgerald's colleagues?
Shawn Fitzgerald's colleagues are Remco Terwal, Blanca Gonzalez, Abigail Sanchez, Nelson Penney, Michael Yang, Ana Yazmin Santillan Rodriguez, 彭家承.
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Oakland, Ca3powerlight.com, sunpower.com, sunpowercorp.com -
Shawn FitzGerald
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Shawn Fitzgerald
New York City Metropolitan Area6thomasnet.com, hotmail.com, thomasnet.com, gmail.com, thomascook.com, xometry.com7 +163147XXXXX
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Shawn Fitzgerald
Fort Collins, Co3thinairwear.com, openmind.tv, vistronix.com1 +130392XXXXX
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