Shawn Pullen Email & Phone Number

Charlotte, North Carolina Area

I facilitate new hire and internal training classes at Wells Fargo. Focusing on meeting regulatory and compliance requirements, I teach financial and customer experience concepts with a heavy focus on empathy, doing it right for the customer the first time, and the importance of building long-term relationships. I partner closely with multiple lines of businesses to ensure accurate delivery of approved curriculum. I have also designed curriculum as well as provided suggestions and feedback… Show more I facilitate new hire and internal training classes at Wells Fargo. Focusing on meeting regulatory and compliance requirements, I teach financial and customer experience concepts with a heavy focus on empathy, doing it right for the customer the first time, and the importance of building long-term relationships. I partner closely with multiple lines of businesses to ensure accurate delivery of approved curriculum. I have also designed curriculum as well as provided suggestions and feedback to improve company curriculum and modules. I also specialize in developing teammates professionally, providing coaching and support in their careers. I excel in interpersonal skills and am passionate about making material taught lively and relevant. Show less

Charlotte, North Carolina, United States

Handle the intake and distribution of official customer complaints, directing them to the appropriate regulatory, government, or Wells Fargo agency. Utilize comprehensive banking knowledge and strong research skills to properly log, track, and routes complaints with high degree of accuracyServe as mediator between customer and line of business to ensure complaint is addressed and resolved efficiently and accurately.Apply strong, professional writing skills when communicating with… Show more Handle the intake and distribution of official customer complaints, directing them to the appropriate regulatory, government, or Wells Fargo agency. Utilize comprehensive banking knowledge and strong research skills to properly log, track, and routes complaints with high degree of accuracyServe as mediator between customer and line of business to ensure complaint is addressed and resolved efficiently and accurately.Apply strong, professional writing skills when communicating with agencies or line of businesses primarily through email. Show less

Charlotte, Nc

Managed and received escalated calls from irate customers, employing strong service skills and providing effective solutions for routine or complex customer situations.Provide one on one or group coaching to assist my team with new learnings or providing constructive feedback to improve performance.Facilitated team meetings, effectively communicated updates on pertinent information relating to quality assurance, business needs, policy changes.Providing leadership and serving as… Show more Managed and received escalated calls from irate customers, employing strong service skills and providing effective solutions for routine or complex customer situations.Provide one on one or group coaching to assist my team with new learnings or providing constructive feedback to improve performance.Facilitated team meetings, effectively communicated updates on pertinent information relating to quality assurance, business needs, policy changes.Providing leadership and serving as subject matter expert to assist bankers in resolving routine to complex customer issues Show less

Education record

Education record