Charged with credit & debit invoice entry, creation of deliveries for returned goods and submission of deliveries to shipping personnel to post goods issue prior to billing; cancellation of invoices; creation of temporary invoices; review, verification, and mail-out of daily field invoicing & EDI transmissions (electronic delivered invoices); research, send out for correction, and resubmit EDI rejected invoices, verification that all documents update to accounting weekly; confirm all open deliveries are billed weekly; Daily Invoicing Report; Production Report (daily); maintenance of Credit & Debit Summary Log; maintenance of EDI Rejection Log, maintenance of Return Delivery Log; submission of invoice information to customers or field personnel upon request; proof of delivery research upon request; month end reporting: NAPCO & Westech Credit / Debit Summary Reports, Sales Relations Report, Exceptions Report, and Sales Documents & Deliveries Due for Billing Report; filing and maintenance of computer & hard copy records of all entries and reports; sorting and distribution of mail; ordering office and break-room supplies; inventory of office and break-room supplies; collection and distribution of faxed documents; upkeep of break area and re-stock of break-room supplies; duplication of all credit and debit entries; submission of copies of credit and debit entries to management for review; submission of copies of credit and debit production & shipping error entries to Operations and Quality Managers for review; knowledge of: vendor set-ups, Return Goods Authorizations & Return Goods Authorizations Log maintenance & reporting, NAPCO Weekly Schedule.

Responsible for reconciliation and maintenance of major key customer accounts; provide monthly account statements to key customers; assess problem accounts to resolve account delinquencies and re-evaluate credit terms; research and resolve customer billing and payment disputes; forward invoice information to customers upon request; provide AR support to the Container twenty-five field locations; prepare and forward accounts to third party collection agencies; charged with initial setup and monitoring of CMI Outsourcing program; gather and submit all required documents for bankruptcy accounts; record collection activity and current status of all bankruptcy, third-party collection, and COD accounts; provide credit references upon request; review credit applications for completion; pull credit applicants Dun & Brad reports; gather bank and credit references; perform credit evaluations; verify company parent/child relationships and billing procedures; forward approved credit applicants for set up in One World address book; notify field personnel of new customer accounts; mail credit approval notification/denial letters; file and secure all credit applicant information; create and prepare credit & collection policies & procedures; develop AR forms for credit & collections department as needed; submit monthly AR aging report; present bi-weekly focus & significant reports; oversee and monitor automated billing project; offer cash application support: post cash receipts, wires, credit card payments, and reconcile entries to bank deposits; enter Canadian deposits; research foreign items; enter credit memos, write-offs, and purge requests; enter credit card payment requests; research unapplied credits & payments; file cash deposits as well as other cash posting transactions. Accountable for administrative support work: order office supplies, sort, distribute, and respond to incoming mail; walkover bank deposits; and answer incoming AR calls and re-direct accordingly.

Held accountable for secretarial and administrative support work. Sorted, distributed, and responded accordingly to incoming mail, created and maintained spreadsheets, filed, prepared and edited documents, updated company accounts due to merger, entered state income tax and state unemployment tax data, contacted state agencies regarding state income tax and state unemployment tax delinquencies, company credits, registration, rate information, and merger information, handled requests for duplicate income tax returns, entered and delivered check requests (request for payment of state taxes or company invoices), collected and submitted weekly payroll records, and worked closely with Ceridian tax service for accurate state income tax and state unemployment tax filing.

Answered incoming calls from members, providers, benefits administrators, and other Prudential Healthcare (a member company of Aetna U.S. Healthcare) affiliates regarding benefit, claim, eligibility, and administrative information. Also responsible for data entry (clear and concise documentation of each call received) and administrative support work as needed.